Job Information
Baptist Memorial Clinic Supervisor in Memphis, Tennessee
Summary
To provide consistent high-quality care to patients and evaluate the needs of patients. Assist Practice Managers in resource utilization and communication to achieve the organizational goals. This position will serve as coach and supervisor for all clinical staff to include the coordination of staff training, assigning, and reviewing work, and evaluating performance independently or in conjunction with a higher-level supervisor/manager. Performs other duties as assigned. Skill in communicating clearly and effectively using standard English in written, oral, and verbal format to achieve high productivity and efficiency. Skill to write legibly and record information accurately as necessary to perform job duties. Maintains Certification.
Responsibilities
• Assist the Practice Manager in leading the day-to day operation and coordination of patient care services and to improve patient, provider, and staff satisfaction.
• Provide day to day direct supervision/coaching of all clinical staff, including working in collaboration with HR and Practice Manager on disciplinary actions, feedback, and performance appraisals.
• Provide training of staff.
• Assist Practice Manager with Performance Appraisals and the hiring /termination of staff.
• Analyze clinical practice and identify opportunities to increase quality, safety, effectiveness, and efficiency. Identify clinical indications to measure, evaluation and improve care.
• Manage tasks and patient/provider follow up with assistance from team.
• Conduct one on one meetings with staff on a weekly to monthly basis.
• Accomplish orientation, education, and training of new staff.
• Supervise proper routine cleaning and storage of medical equipment.
• Ensure the stocking of exam rooms is standard and complete.
• Troubleshoot and coordinate solutions for EPIC scheduling issues.
• Assists in the performance of procedures for the patient population served in a manner that is consistent with established policies and procedures
• Provides for patient safety.
• Possesses the ability to perform day to day clerical task and related duties. Participates in ongoing educational activities.
• Responsible for recruitment, retention, performance reviews and professional development related to clinical staff with the input of the Practice Manager.
• Oversee the completion/monitoring of staff competencies. Ensures that staff maintain certifications and licensure.
• Identify and establish clinical learning opportunities for students in various health care disciplines.
• Able to effectively understand and show competency of the tasks and procedures required of a CMA, LPN, or RN.
• Take vital signs
• Perform CLIA waived laboratory tests.
• Take and document patients' history and chief complaint.
• Understand proper process for updating a patient's medical records for the provider visit by documenting clearly and correctly, assures that the right forms in the medical record.
• Provides health related education to patient and their families as needed.
• Provides investigation, feedback, and resolution to feedback forms of involved staff members.
• Completes assigned goals
- Requirements, Preferences and Experience
Education
Minimum:
- High School diploma or GED
Preferred:
- Associate degree or higher
Experience
Preferred: Three years LPN with three years in a leadership role and in a Clinic setting
Minimum: Must have a minimum of 3 - 5 years recent experience in healthcare. Plus, one year of leadership responsibilities
Special Skills
Minimum: Computer literacy, previous work in a Electronic Medical Records (EMR) system.
Training
Minimum: Approved nursing or medical assistant course.
About Baptist Memorial Health Care
At Baptist, we owe our success to our colleagues, who have both technical expertise and a compassionate attitude. Every day they carry out Christ's three-fold ministry-healing, preaching and teaching. And, we reward their efforts with compensation and benefits packages that are highly competitive in the Mid-South health care community. For two consecutive years, Baptist has won a Best in Benefits award for offering the best benefit plans compared with their peer groups. Winners are chosen based on plan designs, premiums and the results of a Benefits Benchmarking Survey.
At Baptist, We Offer:
Competitive salaries
Paid vacation/time off
Continuing education opportunities
Generous retirement plan
Health insurance, including dental and vision
Sick leave
Service awards
Free parking
Short-term disability
Life insurance
Health care and dependent care spending accounts
Education assistance/continuing education
Employee referral program
Job Summary:
Position: 20020 - Supervisor-Clinic
Facility: BMG - Humphreys Family Practice
Department: MG Humphreys Family Practice
Category: Leadership & Administration
Type: Non Clinical
Work Type: Full Time
Work Schedule: Days
Location: US:TN:Memphis
Located in the Memphis metro area REQNUMBER: 25377
