Easter Seals Jobs

Description

Location: On site at location listed in job posting.

At First Horizon Bank Operations, we are on a mission to deliver a seamless customer experience. We are passionate about doing things right and doing the right things. We collaborate with each other and with our internal business partners to delight our customers. We believe in creating an environment where everyone’s ideas are valued so that the team operates at its best. Our team members serve with humility and a deep commitment to their responsibility to be the best at serving their customers one opportunity at a time.

Summary:

The ARP Supervisor is responsible for the oversight, coordination, and management of the ARP team. The ARP team supports Account Reconciliation, Positive Pay, CD ROM and Statement Rendering.

The Supervisor is charged with managing the ARP teams located in Memphis TN, along with remote staff. ARP Supervisor will be responsible for multiple shifts starting at 4 a.m. until 5 p.m. Central time Monday - Friday. The ideal candidate possesses impeccable customer service skills, excellent problem-solving skills, and the ability to maintain poise under pressure.

Responsibilities:

• Supervises subordinate staff including hiring recommendations; determining workload and delegating assignments; training, monitoring and evaluating performance; and initiating coaching, corrective and disciplinary actions to include terminations.

• Establishes and refines processes as necessary to promote optimum efficiency and ensure desired production standards are achieved.

• Establishes and maintains a work environment that is motivational and participative; promotes an environment that supports diversity and First-power culture.

• Ensure that appropriate staffing is always maintained to provide high quality customer service levels.

• Regularly monitor the efficiencies of production standards.

• Ensure that regulatory compliance standards are met.

• Responsible for controlling operational and administrative expenses.

• Responsible for resolving all customer service problems.

• Exercises a wide range of decision-making control when presented with multi-faceted factors; identifies, resolves, and escalates problems in collaboration with stakeholders.

• Maintains a commitment to continuous learning, developing knowledge and skills to execute job duties competently and efficiently.

• Leads with a collaborative work style.

• Interacts professionally with both executives and peers across the organization.

Requirements:

• 5 years bank operations experience or Financial Center/Branch experience

• 5 years prior leadership experience

• Excellent verbal and written communication skills

• Excellent computer proficiency (MS Office – Word, Excel, and Outlook)

• Strong analytical skills

• Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary service

• Ability to work independently and to carry out assignments to completion within parameters of instructions given

• Excellent organizational and customer service skills

• High School diploma required; degree preferred or equivalent experience/working knowledge of banking/operations

About Us:

First Horizon is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. With $81.7 billion in assets as of December 31, 2023, we serve clients through a team of approximately 7,300 associates and 418 banking centers throughout the southeastern United States. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. First Horizon has been recognized as one of the nation’s best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank.

Benefit Highlights:

• Medical with wellness incentives, dental, and vision

• HSA with company match

• Maternity and parental leave

• Tuition reimbursement

• Mentor program

• 401(k) with 6% match

• More -- FirstHorizon.com/First-Horizon-National-Corporation/Careers/Our-Benefits

Corporate Diversity Commitment:

We remain committed to creating a more equitable society, and that starts with our associates, our clients, and the communities we serve. We do this by elevating equity, providing capital and counsel, and committing to excellence in everything we do.

Follow Us:

Facebook (https://www.facebook.com/FirstHorizonBank)

X formerly Twitter

LinkedIn (http://www.linkedin.com/company/first-horizon-bank)

Instagram

YouTube (https://www.youtube.com/channel/UCEVs5OMj-b0H9Dr5Q209_-Q)

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)