Easter Seals Jobs

Description We are in search of a Customer Service Representative to join our team in the Real Estate Property/Facilities Management industry, located in MELVILLE, New York. This role offers a contract to hire employment opportunity and is office-based with no exceptions. As a Customer Service Representative, you will handle a variety of tasks related to customer service, document management, and communication.

Responsibilities:

• Accurately process customer applications related to our real estate properties and facilities

• Manage and maintain detailed and accurate customer records

• Handle customer inquiries promptly and professionally, ensuring high customer satisfaction

• Monitor customer accounts and take appropriate action when needed

• Handle a substantial amount of paperwork, demonstrating strong organizational skills

• Multitask effectively to ensure smooth operations and meet deadlines

• Manage voice mail messages and email correspondence to maintain effective communication with customers

• Utilize Word Documents for various tasks including data entry and document creation

• Generate notification letters for customers as needed

• Regularly check and manage the phone queue system to ensure timely response to customer queries. Requirements • Proven experience in a customer service role, preferably within the real estate or facilities management industry

• Proficiency in managing paper filing systems efficiently and accurately

• Ability to handle voicemail messages in a professional and timely manner

• Excellent skills in managing email correspondence, with a focus on maintaining high standards of professionalism and prompt response times

• Proficiency in creating, editing, and managing Word documents

• Experience in drafting and sending notification letters to clients and other stakeholders

• Strong interpersonal and communication skills, with the ability to handle customer complaints and queries effectively

• Detail-oriented with strong organizational skills

• Ability to work effectively both independently and as part of a team

• Knowledge of real estate industry standards and practices would be advantageous

• Basic computer skills, including competence in using Microsoft Office Suite

• Willingness to learn and adapt to new software and technologies relevant to the role

• High school diploma or equivalent education level; further education in a relevant field would be advantageous.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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