Job Information
Arkema Customer Service Representative Job in Melbourne, Australia
Customer Service Representative Job
Location:
Melbourne, Victoria, Australia
Employment Type: Regular
Category: Customer Service
Posting Date: Oct 17, 2024
Mission Details
About Us:
At Bostik, we are a global leader in innovative adhesive solutions, dedicated to creating products that enhance everyday life and drive industry standards forward. We take pride in fostering a dynamic and inclusive work environment where creativity and collaboration thrive. Join us and become part of a forward-thinking company that invests in your growth and empowers you to make a difference, offering exciting opportunities to contribute to cutting-edge projects as we work together to shape the future of adhesive technology.
Role Overview:
As our Customer Service Representative, you will be responsible to ensure we deliver a first class experience for our customers . This includes responding to customer enquiries, resolving issues & complaints and collaborating with other departments to address customer needs. You’ll work closely with a supportive team that shape the future of our industry.
Key Responsibilities:
Manage end to end customer service duties including but not limited to data entry of customer sales orders, handle inbound calls and emails from customers, processing backorders, credits, goods return and pricing requests.
Manage customer queries and provide basic technical support to customers.
Work closely with the Sales team to process customer requests.
Coordinate freight and shipping for client orders + providing ETAs.
Develop customer relationships through high quality communication skills and excellent customer service experience.
General ad-hoc requests as required.
Required Profile
What We’re Looking For:
Prior customer service and EDI experience.
Strong interpersonal and communication skills with a talent for building and nurturing stakeholder relationships.
Excellent organisational and project management skills, with attention to detail.
Ability to work under pressure.
A passion for creating positive client experiences and achieving outstanding results.
Why Join Us?
Inclusive Environment:We value diversity and are dedicated to creating a supportive and inclusive workplace.
Growth Opportunities:We offer professional development opportunities to help you grow and advance in your career.
Impactful Work:Be part of a team driving innovation and shaping the future of the construction industry through our innovative products.
Supportive Culture:Work in a collaborative and empowering environment where your contributions are recognized and valued.
How to Apply: If you're ready to bring your skills and enthusiasm to our team, we'd love to hear from you! Please share your best customer service achievement in your cover letter.
Don't meet every single requirement? At Bostik, we believe that diverse backgrounds and perspectives foster innovation. If you're excited about this role but don't align perfectly with every requirement, we encourage you to apply anyway-you might be the person we're looking for!
We're proud to be an equal opportunity employer, committed to providing employment opportunities that support you in reaching your full potential regardless of race, religious creed, color, national origin, ancestry, physical or mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, pregnancy, childbirth and breastfeeding, age, sexual orientation, military or veteran status, or any other protected classification, in accordance with applicable federal, state and local laws, EOE including disability/vets.
Who we are?Arkema is a world leader inInnovative Materials for a Sustainable Worldwith the ambition to become a pure Specialty Materials player.
We thrive asOne Arkema, comprised of many businesses and brands including Bostik, ArrMaz, and more! and operating with a global reach in 55 countries with more than 21,100 employees. Each one contributes to positioning Arkema as a recognized leader of specialty chemicals and advanced materials, reporting annual sales of €9.5 billion, of which 2.9% allocated to R&D for 1,800 researchers in 17 R&D centers.
If you pursue excellence, love innovation and are inspired by challenges, we encourage you throughwww.arkema.com (https://www.arkema.com/global/en/) to learn more about our values – Solidarity, Performance, Simplicity, Empowerment, and Inclusion – and how we concentrate on advances in bio-based and recyclable materials, new energies, water management, electronic solutions, lightweight materials and design, home efficiency and insulation.
Changing the world requires the right formula.The right formula consists of our innovative and sustainable materials, and you. Join us to develop the materials of tomorrow and make a difference together.What are you made of?
The legal information below pertains specifically to positions posted in the United States, however we strive for diversity, equity and inclusion in all the countries that we hire.
Arkema Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Arkema Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting and hiring.
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