Easter Seals Jobs

About the role

We have an exciting opportunity for 2 Customer Service Representatives to join our team. Reporting to the Consumer Relations Team Leader they will deliver an excellent consumer experience to both internal and external stakeholders.

• Correspond with consumers, actioning and resolving all queries and complaints in an efficient, effective timely manner

• Record all consumer contacts in the relevant Consumer Relations systems

• Initiate collection of product/s from consumers and respond as per the documented procedures

• Work on expired and failed credit card campaigns, ensuring all wine subscription information is correct and up to date

• Proactive communication with the business stakeholders regarding the management of product and promotion feedback

About you

We are searching for individuals with excellent time management and communication skills. Ideally, you will have experience in a corporate work environment; dealing with multiple stakeholders, prioritising workload, whilst delivering in a dynamic and fast-paced role.

• Desirable experience in conflict resolution in relation to complaint handling

• Proficient computer skills – Microsoft Office

• High level of interpersonal, grammar and communication skills

• Confident working across different systems and platforms and the ability to context switch

• Work effectively under pressure

What’s in it for you

• AFR Boss Best Places to Work Top 10 Manufacturing and Consumer 2023

• Access to the world’s most admired wines through our employee product allowance

• Flexible/hybrid environment to empower you to be your best

• Global opportunities across Australia & New Zealand, the US, Asia, UK/Europe

• Opportunity to build a career across multiple functions (we’re really good at doing this!)

• Structured development programs to support your health, wellbeing and career

• “TWEforME Day” – an additional day of leave each year, for you to do you

• Meeting-free Monday mornings (we all love this!)

What’s it like to work here?

We bring our whole selves, we’re courageous and we deliver together – that’s our DNA. We’re a passionate bunch who enjoy working together, like to have fun and keep things down-to-earth. We’re brave enough and care enough to have the right conversations to get the best outcome and are famous for our can-do attitude. We’re definitely “glass half full” people and see challenges as opportunities and move with pace to achieve our goals.

If you’re ready to help us be the world’s most admired premium wine company, please apply now!

It takes all varietals!

Just like the wide range and variety of brands in our wine portfolio, TWE embraces diversity and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, age, national origin or on the basis of disability. If you require any assistance to be included in our process, please contact recruitment@tweglobal.com, quoting the job title and reference number.

How to apply

We move quickly at TWE and continually review applications, so if you don’t want to miss out, apply today.

Please note that cover letters are not required (we really mean this!) All applicants will receive an email to invite them to complete online assessments that will cover three areas: personality profile, cultural fit and a cognitive assessment. The assessments should take around 30 minutes in total and you will be able to download a report at the end of it. We will then be in touch ASAP to update you on how your application is progressing. We ask you to try to complete the assessments ASAP – ideally within 24 to 48 hours.

Note that we prefer to deal with you directly; we haven’t briefed a recruitment agency on this role and won’t be accepting CVs through any recruitment agency, so please apply directly.