Easter Seals Jobs

Overview

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. 

We are looking for a Cloud Solution Architect, Modern Work with a specific focus on SharePoint as a foundation to unlock Microsoft 365 Copilot - to join Australian and New Zealand (ANZ) Modern Work (MW) Customer Success Unit (CSU). This pivotal role is customer-facing and encompasses a broad range of responsibilities, including the design, build, and maintenance of Microsoft applications, with a key emphasis on problem-solving to overcome technical barriers and drive customer adoption.

We are looking for a Cloud Solution Architect (CSA), specializing in SharePoint who is passionate about driving our customers’ security & AI transformation on the Microsoft Platform. Additional skills in purview and being able to navigate Level 200 Purview conversations to ensure customer maturity in terms of Information Governance/Protection concerns would be a plus. This is a customer-facing role, owning the technical relationship between the customer and Microsoft, helping customers to leverage their Microsoft investments through architecture, implementation, and operational health engagements.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

Responsibilities

Customer Centricity

• Advocates for the customer/partner at all opportunities and shares customer success stories with the wider internal team.

• Develops and expands existing impactful relationships with customer and partner architects and technical specialists, technical decision makers (TDMs), and business stakeholders. Receives and synthesizes data about customer/partner business and technical requirements, addresses them with technical architecture(s), and demonstrates and proves those solutions' capability and value through design collaboration sessions with the customer/partner. Contributes to and understands how work aligns with customer success plan and meets customer/partner needs by partnering with the appropriate internal teams and resources to deliver customer outcomes.

• Assesses and transfers knowledge to close customer skill gaps. Guides other team members to focus on customer/partner experience through efficient delivery and ensuring a seamless and connected customer experience. Supports definition of customer/partner conditions of success. Anticipates customer/partner dissatisfaction and unmet needs and executes strategies to improve experience, value realization, and acceleration of customer transformation.

• Actively listens and respectfully challenges customers/partners when going in the wrong direction, presents insights and alternatives, and takes action appropriately.

Business Impact

• Leverages standard tools to ensure accurate opportunity and milestone execution and pipeline hygiene.

• Drives customer/partner relationships to anticipate, identify, escalate, and work to resolve technical blockers to accelerate consumption and solution implementations (e.g., by application of technical capabilities).

• Routes non-technical issues for removal by the appropriate party. Applies broad business and technical knowledge across various architecture or other Microsoft solutions to meet business and information technology (IT) requirements and resolve identified technical constraints. Shapes and enhances customers' requirements.

• Proactively uses knowledge of the products, services, and value propositions of Microsoft and its competitors in customer/partner conversations to identify growth opportunities based on knowledge of customer/partner needs. Contributes to increase in consumption and aligns with Customer Success Account Management or other Account Team members on customer/partner priorities to drive growth in consumption via cost optimization, operational excellence performance efficiency, and security. Drives architecture design, resiliency reviews, and technical optimization that result in production deployment application and increase customer/partner usage and consumption. Supports the customer/partner throughout implementation to achieve value outcomes and Microsoft's Customer Promise.

Technical

• Proactively develops technical and professional learning and development plan in alignment with and support from their manager.

• Acts as a mentor and role model to less experienced colleagues to educate them on technical and non-technical concepts. Participates in development opportunities (e.g., Ready, Build, Ignite).

• Generates new ideas for changes and improvements to existing intellectual property (IP), technologies, and processes for designated customers/partners. Drives opportunities for IP reuse, best practice sharing, and consumption acceleration. Proactively identifies gaps through delivery and communicating those gaps to others (e.g., Leadership, managed intellectual property [MIP], Design, and Governance). Applies subject matter expertise to develop new IP that fills identified gaps

Qualifications

Qualifications

• Minimum Qualifications:

• Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 4+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting

• OR equivalent experience.

• 5+ years experience with SharePoint Online

• SharePoint related experience covering some of the following:

• Deep understanding in SharePoint architecture

• Deep troubleshooting skills with SharePoint

• Experience in managing, maintaining, and migrating, enterprise SharePoint Server and/or SharePoint Online environments 

• Experience in configuring Enterprise scale SharePoint environments. 

• Experience in configuring Enterprise scale OneDrive deployments and configurations. 

• Understanding how Microsoft 365 platform components interact with SharePoint Online.

• Advanced experience working with Enterprise customers in any of the following: providing customer technical readiness, delivery support services, technical support, solution development, account management; technical requirements gathering; broad evangelism through events (presentation skills) or related.

• Experience with upgrades between SharePoint versions

• Experience with Migrations to SharePoint Online

• Experience with SharePoint Disaster Recovery scenarios

• Strong troubleshooting skills and experience with SharePoint and SharePoint Online

• Preferred Experience:

• Microsoft Purview Information Protection and Governance experience

• Strong troubleshooting skills and experience with SharePoint and SharePoint Online

• Secondary skills in SharePoint Development would be beneficial but not mandatory.

• Experience with O365 governance

• Demonstrate a strong ability to develop strategic ongoing customer relationships to gain the trust and respect of customers.

Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations (https://careers.microsoft.com/v2/global/en/accessibility.html) .