Easter Seals Jobs

Technical Service Specialist (f/m/d)

Careers that Change Lives

Engineers are indispensable to achieving our Mission. That’s why we empower you to bring the best of your experience to bear on our market-leading portfolio of innovations. Apply your existing skills and develop new ones, with the training, mentorship, and the guidance you need to continue to develop your expertise.

As a Field Technical Service Engineer, you will be the face of the Service and Repair team across our Medical product range for your customers in the North and West of Germany. This is a home-based position, with a candidate being based in the north of Germany, or willing to relocate to this area, and traveling to customers within a given geographical territory is required. The focus is pointed to Surgical Innovations and Cardiovascular devices. You will repair equipment breakdowns and perform technical tests.

A Day in the Life

• Proactively engage and maintain regular contacts and relationships with sales and customers in your area and carry out with them commercial initiatives to support the business promoting company image, in agreement with the manager.

• Execute all technical service repairs and maintenance on medical devices commercialized by Medtronic directly at customer site in line with the service delivery plan defined with the manager.

• Provide remote and on-site support for new installations and assist in technical support for users.

• Support future product integration by organizing or performing upgrades and/or configuration updates to the equipment installed base.

• Review performance metrics for your territory and develop action plans to achieve goals.

• Deliver Customer Net Promoter Score (NPS) targets to measure engagement and loyalty for your direct customers. Complete 100 % of closed loop process for Service & Repair.

• Prove appropriate communications with internal and external customers to ensure resolution and proper follow-up, leading to customer satisfaction.

• Be 100% compliant with Quality Management procedures and training, complete all field service corrective actions within territory by due date.

• Be an ambassador for the service and repair team with customers and a trusted partner of our sales teams. Demonstrate a deep customer intimacy.

• Travel within country and internationally when required (mostly in case of trainings)

Must Haves

• High school degree of electrical/mechanic or equivalent orientation (2-4 years of professional experience)

• Full driving license required

• Strong customer service and interpersonal skills

• German B2, English proficiency (reading is a must, conversation fluency is a nice to have)

• Self-motivated and independent.

• Problem-solving approach / Sense of Urgency

• Good knowledge and handling of Microsoft Office tools

• Familiar with the operating systems Windows and Linux (basic skills), installation of new applications and software is part of your daily business

• Field Service experience and Technical ability

• Ability to read and understand service manuals (electronic schematics, mechanical drawings)

Nice to Haves

• Bachelor of Electrical engineering /Biomedical Engineering

• 2 years or more of experience as Field Service Engineer for medical devices

• Experience with ventilation, electrosurgical, cardiovascular or radiology equipment

• Experience in working in the hospital setting and knowing the organization of the different departments

• Relevant experience diagnosing, repairing and maintaining electronic and electro-mechanical equipment in a field service role where you are customer facing in their premises

• Experience in an operating room environment is welcome

We Offer

We offer a competitive salary and benefits package to all our employees:

• Flexible working environment

• Annual Incentive Plan % depending on company results

• Pension scheme and group discount on healthcare insurance

• Training possibilities via Cornerstone/Skills Lab

• Employee Assistance Program and Recognize! (our global recognition program)

Our Commitment

Our unwavering commitment to inclusion, diversity, and equity (ID&E) means zero barriers to opportunity within Medtronic and a culture where all employees belong, are respected, and feel valued for who they are and the life experiences they contribute. We know equity starts beyond our workplace, and we must play a role in addressing systemic inequities in our communities if we hope to have long-term sustainable impact. Anchored in our Mission, we continue to drive ID&E forward both to enhance the well-being of Medtronic employees and to accelerate innovation that brings our lifesaving technologies to more people in more places around the world.

About Medtronic

Bold thinking. Bolder actions. We are Medtronic.

We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions. Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 90,000+ passionate people. Powered by our diverse knowledge, insatiable curiosity, and desire to help all those who need it, we deliver innovative technologies that transform the lives of two people every second, every hour, every day. Expect more from us as we empower insight-driven care, experiences that put people first, and better outcomes for our world.

In everything we do, we are engineering the extraordinary .

Your Answer

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It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.