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Center 3 (19075), United States of America, McLean, Virginia

EPX Technical Risk Director, Enterprise Services Risk

The Enterprise Services Business Risk Office (ESR) provides risk management support to several lines of business across the Enterprise. ESR is on the cutting edge of risk management to provide support for new and emerging technologies as well as critical business strategies.

As a Technical Risk Lead supporting EPX, you will partner with colleagues across product, tech and other risk teams to deliver results that have a direct impact on internal and external customer experience and implement risk solutions to ensure Capital One’s continued stability and success. Responsibilities require partnering with a broad set of leaders and stakeholders to identify existing and potential emerging risks in an open, collaborative environment where new ideas and solutions are both welcomed and rewarded. There is a heavy emphasis on transforming the risk profile and partnering with EPX leaders on their strategic initiatives to ensure they are implemented effectively with a leading edge risk posture.

The successful candidate will have knowledge of process management strategies, risk methodologies, the ability to build relationships, and think strategically. The ability to think from a ‘customer back’ perspective is also critical. Leaders in risk management at Capital One are highly motivated professionals with excellent organizational, leadership and communication skills. They have a high level of exposure across lines of business and the opportunity to work with Executives to create and implement innovative solutions to identify and mitigate potential risks to Capital One.

Responsibilities:

• Partner with EPX and leverage a trusted advisor model to support business initiatives, issue management, process improvement, control testing and related risk assessment activities

• Develop a deep understanding of business strategies, products, technology, services, and risk profile

• Conduct periodic risk reviews with the executives and support reporting for technology risk metrics

• Develop risk analysis, perform deep dive investigations, and drive specific risk initiatives to minimize risk posture and strengthen overall control suite effectiveness

• Implement process improvements: process certification framework, process hierarchy change management, change control, and risk reporting

• Oversee teams who are responsible for managing Enterprise process hierarchy (L1/L2 processes), controls, and other core risk foundations

• Help resolve the large thorny issues, and concerns, and develop plans to proactively manage emerging risks and regulatory focus areas

• Consult on risks across the first line of defense business and technology partners providing advice and guidance as needed

• Participate in processes criticality assessments and process level assessments

• Communicate complex ideas concisely and convincingly; adjust communication to the audience; comfortable with presenting to executive leadership

• Collaborative, values diverse perspectives and seeks insights from others

• Brings energy to their team and partners, and rallies them around a common goal

Basic Qualifications:

• Bachelor’s Degree or military experience

• At least 7 years of experience in Risk Management

• At least 7 years of experience supporting internal business clients

• At least 7 years of experience in project, process, or program management

Preferred Qualifications:

• At least 8 years experience in Risk Management

• At least 8 years of experience in Change or Process Management

• Demonstrated ability to drive results and communicate with all levels

• Risk Certifications (CRCM, CAMS, CIPP, ABA Risk Management Certification)

• Business Process Management certification, Lean or Green Belt Certification

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website (https://www.capitalonecareers.com/benefits) . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).