Job Information
Erickson Living Security Dispatcher in Matthews, North Carolina
Location:
Windsor Run by Erickson Senior Living
Windsor Run is a beautiful 60-acre continuing care retirement community in the town of Matthews in Mecklenburg County, North Carolina. We’re part of a growing network of communities developed and managed by Erickson Senior Living, a national provider of senior living and health care with campuses in 11 states—and growing.
Our Security and Emergency Services department is currently seeking an experienced Emergency Dispatcher to manage multiple Security & EMS systems from a central location. You will dispatch both emergency and routine calls for service, while also building a rapport with residents and visitors by providing personalized customer service and hospitality. Make a difference in people's lives and become part of a team that makes safety a top priority.
How you will make an impact:
Track all pertinent information during your shift, and initiate the first level of the incident report for Security and Emergency Services Officer completion
Monitor the Emergency Call System for independent living
Track the status of residents involved in emergency situations
Monitor Fire Alarm System
Dispatch ambulance, private ambulances, or 911 as needed
Provide assistance to other departments, as needed
What we offer:
Compensation: Starting at $18.00/hourly, depending upon experience
Competitive benefits packages including medical, dental, vision, and PTO in accordance with applicable state law.
401k for all employees 18 and over. Company contribution up to 3% once eligible.
Gated community with 24/7 security
Free onsite parking at all of our communities and corporate offices
Education assistance, certification reimbursement, and student loan refinancing partnership programs are available.
Onsite medical centers, providing wellness visits and sick care for all employees over 18 years of age.
A culture of diversity and inclusion, which builds on our values, vision, and mission
What you will need:
High school diploma or GED required
Prior experience in 911 call-taking/dispatching or Emergency Medical Services (preferred)
Ability to maintain composure, deal calmly with emergencies and ambiguity, and to learn quickly when facing new problems. Must have situational awareness
Ability to communicate calmly with Residents, visitors, and all levels of staff; act in a reassuring manner and adept at diplomacy and tact while displaying good judgment
Erickson Senior Living, its affiliates, and managed communities are Equal Opportunity Employers and are committed to providing a workplace free of unlawful discrimination and harassment on the basis of race, color, religion, sex, age, national origin, marital status, veteran status, mental or physical disability, sexual orientation, gender identity or expression, genetic information or any other category protected by federal, state or local law.
