Job Information
nVent IT Support Specialist in Matamoros, Mexico
We’re looking for people who put their innovation to work to advance our success – and their own. Join an organization that ensures a more secure world through connecting and protecting our customers with inventive electrical solutions.
WHAT YOU WILL EXPERIENCE IN THIS POSITION:
Lead complex troubleshooting issues escalated from Level 1 that require advanced expertise
Expedite issue resolution at manufacturing site by coordinating across IT teams
Strong teamwork skills to collaborate effectively with other team members
Work with key team members across different business segments to understand their needs and provide technical solutions
Troubleshoot moderate to complex hardware, software, network, and operating system issues
Lead projects to improve IT operations and systems
Collaborate with various groups to understand their technology needs and challenges
Take ownership of issues to ensure timely resolution according to SLA
Analyze, diagnose, and resolve moderately complex end-user problems
Provide remote support for systems and applications
Expedite issue resolution by coordinating with team members and management
Accurately document details of issues, solve, and resolutions
Maintain knowledge base articles to assist other technicians
Identify appropriate assignment groups and transfer tickets accordingly
Provide on-call support during non-business hours when needed.
Other duties as assigned
YOU HAVE:
5+ years supporting Windows and iOS environments in large enterprises
2+ years of experience in Manufacturing environment supporting IT
Experience working with ticket management systems (Fresh-Service experience is a plus)
English required
Experienced knowledge of Windows 10/11, Office 365, iOS, device management, Tress System
Experience with SCCM, Azure AD, Active Directory, O365
Experience with disk imaging including PXE booting devices using SCCM
Validated understanding of core networking fundamentals including TCP/IP, DNS, DHCP, and VPNs
Experience supporting the deployment and changes of networking infrastructure
Maintain accurate inventory of IT assets
Strong leadership and project management skills
Ability to lead executive relationships with poise and professionalism
Strong problem solving and advanced troubleshooting skills
Excellent written and verbal communication abilities
Detail-oriented with strong documentation skills
Ability to meet physical demands of role
Desire to continuously expand your technical knowledge
US Visa not required but preferred
WE HAVE:
A dynamic global reach with diverse operations around the world that will stretch your abilities, provide plentiful career opportunities, and allow you to make an impact every day
At nVent, we connect and protect a more sustainable and electrified world with inventive electrical solutions. We’re a nearly $3 billion high-performance electrical company with a dedicated team of 10,000+ people at more than 130 sites around the world. Our solutions deliver value to industrial, commercial, residential, energy and infrastructure customers, providing mission critical solutions that improve performance, lower costs and reduce downtime.
We design, manufacture, market, install and service high-performance products and solutions that connect and protect mission critical equipment, buildings and essential processes. Our robust portfolio of leading electrical product brands dates back more than 100 years and includes nVent CADDY, ERICO, HOFFMAN, RAYCHEM, SCHROFF and TRACER.
Commitment to strengthen communities where our employees live and work
We encourage and support the philanthropic activities of our employees worldwide
Through our nVent in Action matching program, we provide funds to nonprofit and educational organizations where our employees volunteer or donate money
Core values that shape our culture and drive us to deliver the best for our employees and our customers. We’re known for being:
Innovative & adaptable
Dedicated to absolute integrity
Focused on the customer first
Respectful and team oriented
Optimistic and energizing
Accountable for performance
Benefits to support the lives of our employees
At nVent, we connect and protect our customers with inventive electrical solutions. People are our most valuable asset. Inclusion and diversity means that we celebrate and encourage each other’s authenticity because we understand that uniqueness sparks growth.
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