Job Information
Ericsson Inc. Enterprise Support Engineer in Mason, Ohio
About this opportunity Ericsson Enterprise Wireless Solutions Enterprise Support Engineers troubleshoot, escalate, and resolve customer issues regarding Company products and/or services and educate customers on best practices when utilizing our products. This job will provide support to our North American region, working an 8-hour shift within the hours of 6 am - 6 pm (Mountain). The individual will typically work full-time, andinsomecases,may berequired toworkan on-call schedule, which mayincludelate nights and/or weekends depending on company needs.Products and Services include but are not limited to: Routers, APs, cellular connectivity, networking, and software services. Bilingual preferred. What you will do Post-Sales Support for Customersvia phone, chat, email Pre-Sales Support engagement with Sales Engineering Maintain detailed case management records using CRM Scheduled on-call rotation Focus on educating customers in Company Best-Practices Help facilitate training with internal resources and customers Engagement with multiple internal departments (i.e., R&D, Sales, Sales Engineering, and others) Technical writing (i.e., documenting solutions, writing technical articles, developing training materials, etc.) Continue Professional development by staying current onthe latestinnovations and trends in all areas ofinformation technology (IT)(i.e., Wireless, Security, etc.) Recommend enhancements toCompany Products and Services The skills you bring Minimum of two (2) years of experience, or an Associate's degree in a relevant field (Network Administration, Network Engineering, I.T. Management, and Systems Administration). Understanding of the following Networking Concepts: Basic/intermediate Layer 2 concepts: Purpose and example use cases for VLANs Understanding of VLAN tagging (Access vs. Trunk) Wi-Fi Basic/intermediate Layer 3 concepts: NAT/PAT LAN WAN DHCP DNS resolution Private IP networks (RFC 1918) IP subnetting Basic/intermediate Layer 4 concepts: TCP/UDP ports Purpose of routed IP protocols (TCP/UDP/ICMP) Port forwarding Basic/intermediate network security: Firewalls/ACL IPS/IDS Web Filtering The skills you bring Familiarity with basic VPN concepts such as client/server vs. site-to-site topologies Familiarity with basic routing concepts such as static routing and the purpose of dynamic routing protocols Common network services: NTP SSH/Telnet DNS Troubleshooting skills: Common command-line troubleshooting tools (i.e. ping, ipconfig/ifconfig, traceroute/tracert) SSH/Telnet Understanding of troubleshooting flow best practices Preferred Qualifications: Advanced Layer 2 concepts: Spanning-Tree Protocol 'Router on a stick' topology IP Multicast Wireless Access Points & wireless controllers PoE Advanced Layer 3 concepts: NAT/PAT packet flows/ephemeral ports IP packet header information DHCP client/server packet flows DNS records and DNS packet flows Stateful Firewall packet flows Advanced firewall concepts: Cloud-based packet inspection The skills you bring Intermediate/advanced network services: SNMP agent functionality SIP PKI NMEA GPS sentences AVL Advanced VPN concepts: IPsec GRE GRE over IPsec SSL/TLS VPNs Software-defined overlay Advanced routing concepts: OSPF BGP NHRP DMVPN NEMO Other relevant skills: Advanced knowledge of other vendors' networking solutions Knowledge of common software services (AD, RADIUS/TACACS+, SNMP managers) Python REST API SDK JSON data structures Cloud device management Familiarity with cellular networking Understanding of basic electrical concepts (Watts/Volts/Amps/Solar) Why join Ericsson? At Ericsson, youll have an outstanding o
