Easter Seals Jobs

Employment Type:

Full time

Shift:

Day Shift

Description:

Position Purpose:

This position is responsible for assisting the Manager in managing daily operations. Provides staff training, coaching and support; issue identification, assessment and resolution; and technical support within the assigned work environment in order to achieve desired outcomes and compliance with Trinity Heath policies/procedures and standards. Provides input in hiring/firing decisions as well as performance appraisals. May perform quality reviews and analysis to support internal controls, monitor employee performance and assist in staff development, retention and selection.

What you will Do:

• Provides operational guidance and support to assigned staff under the direction of the Manager, disseminates policy/procedure updates, and supports coverage of other departmental divisions, as required. Serves as technical advisor and resource to staff and the Manager.

• Assists the Manager in the development of associate work schedules and assignments to ensure cost effective staffing providing optimal workflow needs that meets customer requirements.

• Performs job-specific accountabilities of relief staff (80%+ of work time devoted to “online staff support”) or other job functions as assigned by the Manager, or as required to meet customer expectations.

• Provides function-specific training, including staff orientation and continuing education.

Hours/Schedule:

Full Time - Day Shift

Minimum Qualifications:

Education:

• High school diploma or G.E.D.

• Associate's degree preferred.

Experience:

• Minimum of two years of internal patient registration, billing or medical experience required.

• Knowledge of medical terminology desired.

• Customer service background is required.

• Working knowledge of computer operations and electronic interfaces is required

• Must be comfortable operating in a collaborative, shared leadership environment.

• Previous lead or supervisory experience is preferred.

Special Skills and Competencies:

• Computer/PC experience/skills are required.

• Typing (40 words per minute) or data entry skills (50-60 keystrokes per minute) required.

• Excellent communication skills verbal & written, interpersonal skills are necessary in dealing with internal and external customers, including the ability to interpret customer requirements, recommend and take action to satisfy the customer's needs.

• Accuracy, attentiveness to detail and time management skill required.

Position Highlights and Benefits:

• Education Assistance offered

• Effective Day 1 Benefit Package (Medical, Dental, Vision, and more) for positions 16 hours per week or greater

• Competitive wages; including weekend and night differentials

• Generous paid time off program

• Retirement Savings program with employer match starting on Day 1

Ministry/Facility Information:

MercyOne North Iowa Medical Center provides expert health care to 15 counties.

MercyOne North Iowa Medical Center (https://www.mercyone.org/northiowa/find-a-location/location-results) is a 342 bed, regional referral teaching hospital in Mason City, Iowa. MercyOne New Hampton Medical Center (https://www.mercyone.org/location/mercyone-new-hampton-medical-center-1) is an 11 bed, rural access hospital in New Hampton, Iowa. Our service area spans 15 counties across northern Iowa and southern Minnesota. We serve a population over 260,000.

With more than 3,000 colleagues and a medical staff of almost 500 physicians and allied health professionals, MercyOne North Iowa Medical Center is the largest employer in the region.

MercyOne Medical Group – North Iowa is part of Iowa’s largest multispecialty clinic systems. In north Iowa, our clinics are made up of more than 25 primary care, pediatric, internal medicine and specialty clinics.

Our Commitment to Diversity and Inclusion

Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.

Our Commitment to Diversity and Inclusion

Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.

Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity.

EOE including disability/veteran