Easter Seals Jobs

Here at Scotts Miracle-Gro there is no such thing as a typical day. Our culture is constantly energized by new and exciting growth opportunities and at a rapid pace. Below are details on an open job. If the role interests you and you would like to be considered we encourage you to apply! This position is our primary contact with consumers and is key to building relationships through the timely resolution of issues through a variety of channels including phone, email, chat, eCommerce and responding to Social Media posts. The position requires the use of excellent decision making skills and innovative issue resolution in responding to consumer concerns while adhering to company and departmental guidelines. This position is responsible for resolving high level consumer issues in a fast paced environment. This individual is responsible for advising and assisting first level representatives on escalated or complex consumer issues. This position represents Consumer Service as a liaison to internal partners representing the voice of our consumers. In addition, this position will be accountable for completing a variety of projects, as necessary. Responsibilities and Duties: -Resolves complex consumer issues and advises first level representatives on high level issues involving agronomics, products and procedures -Responsible for the negotiation, timely follow up, quality assurance and personal attention to all concerns brought to their attention so as to ensure consumer satisfaction -Has responsibility for prompt and accurate interactions through all SMG public facing properties and channels -Must possess the ability to quickly assess situations and take appropriate action according to brand and company guidelines -Professionally represents the consumer services team with brand partners to drive change through the voice of our consumers -Accurately documents and reports on consumer interactions -Engage in consumer communication through live chat or email to answer questions, solve problems, and troubleshoot -Assist consumers in eCommerce transactions and processing payments -Respond to Social Media posts Minimum Qualifications: -Bachelor's Degree preferred -Experience supporting consumers in a contact center environment a plus -Experience with utilizing multiple tools and emerging technology -Flexibility to work weekends and alternate hours as required -Some travel required Experience -Google Suite experience preferred -Extensive chat and email communication experience preferred -eCommerce experience -Superior analytical and troubleshooting skills -Strong technical aptitude for new technologies -Ability to work cross functionally within the organization as well as with consumers -Professional presence; ability to communicate effectively via phone & email -Ability to work weekends and alternate hours as required -The ability to multi-task and good organizational skills suited for dealing with a number of cross-functional areas -Strong verbal and written communication skills -Self motivated to meet & exceed individual and department expectations -Demonstrated success in a frequently changing work environment -Excellent project and time management skills with the ability to multi-task and prioritize workload The starting budgeted pay range for this role will generally fall between $51,000.00 - $60,000.00 per year. Scotts will consider various factors in determining the actual pay including your skills, qualifications, experience, and geographical location. Here at ScottsMiracle-Gro, we believe providing an enriching and engaging employee experience is what sets us apart from other organizations. We recognize our employees are so much more than just their job title so we offer programs and benefits that support them in all aspects of their lives. Wondering how we do it? BeApply here: https://www.aplitrak.