Easter Seals Jobs

Description We are in search of a Customer Service Rep to join our team in MARSHALL, Michigan. The selected candidate will be the primary point of contact for our customers, handling communication and order management. This role offers a contract to permanent employment opportunity, where you will be expected to maintain a high level of professionalism and efficiency in a fast-paced environment.

Responsibilities:

• Handle customer inquiries, both via phone and email, and provide timely and effective solutions.

• Communicate with various internal teams including sales, operations, and accounting to meet customer expectations.

• Process customer orders accurately into the system and monitor their progress, ensuring timely production and shipping.

• Maintain and update customer records in the system, ensuring data accuracy.

• Facilitate customer qualifications and requirements and answer product-related queries.

• Initiate and follow through on claim forms, resolving customer issues in a timely manner.

• Notify customers of production delays and special concerns.

• Assist outside sales representatives with all aspects of customer accounts.

• Participate in continuous improvement training and take on a leadership role on projects.

• Travel as needed to meet customers, salespeople, and visit other facilities. Requirements • Job Title: Customer Service Rep

Experience Requirements:

• Minimum of two years of experience in a customer service role

Skills Requirements:

• Proficiency in 3M

• Experience with Accounting Software Systems

• Knowledge and experience with ADP - Financial Services

• Familiarity with ATS - Asynchronous Transfer Mode

• Proficiency in CRM

• Experience with About Time software

• Proficient in Accounting Functions

• Experience in Billing Functions

• Familiarity with Budget Processes

• Experience in Campaign Planning

• Proficiency in JD Edwards EnterpriseOne software TalentMatch®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .