Job Information
Amazon Learning Coordinator in Markham, Illinois
Description
The Fulfillment Center Learning Coordinator works with operations managers, area managers, production assistants to coordinate all associate onboarding activities for the site.
Constantly improves the long-term capabilities of the area to which he/she is assigned. This position has a high level of program administrative management. The Distribution Center Learning Coordinator is assigned to the Learning Department and will hold responsibilities specific to that area. Overall responsibilities will include the following functions:
• Coordinate ambassador identification program and track new hire onboarding and ambassador audits
• Coordinate site Associate Experience Week program and assigning Learn Before Doing plans for operations
• Track learning curve and continuous improvement metrics at the site level
• Audit Powered Industrial Equipment Training program and trainer standard work
• Execute training programs for both seasonal and permanent trainers • Coordinate and facilitate any training related programs
• Manage ticketing system and ensure tickets are closed within expected timeline
• Develop and track effectiveness of training programs, including orientation. Monitor adherence to the established training programs to ensure standard work in the training programs
• Actively seek ongoing skill development (i.e., participating and conducting skill classes, cross-training, etc.)
• Document feedback results to help the learning department identify strengths as well as area of improvement
• Assess development needs for individuals and groups
• Fully understand workflow and daily production goals • Ability to solve problems: react quickly and productively, serving as a resource for specific problems and undertaking the appropriate steps to resolve • Balance and prioritize multiple tasks
• Maintain a positive attitude and presence on the floor
Basic Qualifications
BASIC QUALIFICATIONS
A completed Bachelor’s Degree from an accredited university or 2+ years Amazon experience.
5+ years of related experience including data analysis, change management, team building and leading with and without authority.
Strong verbal and written communication skills
Willingness to work flexible schedules/shifts/areas, including weekends, nights, and/or holidays
Preferred Qualifications
PREFERRED QUALIFICATIONS
Master’s Degree in related field
Resume that shows steady progression in Training/Learning Management for the last 5+ years
Experience in managing an operation leading process improvements through Lean process, Kaizen and Six Sigma principles
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.
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