Job Information
Arkansas Employer Shift Supervisor in Marion, Arkansas
This job was posted by https://www.arjoblink.arkansas.gov : For more information, please see: https://www.arjoblink.arkansas.gov/jobs/4414665
Job Summary:\ The Shift Supervisor supports the Restaurant General Manager by controlling production targets of a KFC/ Taco Bell restaurant\ in support of the Brand Vision and Mission while role modeling Tasty Chickns Guiding Values. The Shift Supervisor ensures\ compliance with company standards in all areas of operations to include: Customer service, Food Safety, facilities maintenance\ and financial accountability. This role accomplishes these objectives by training, coaching, and supporting the A+ talent to\ achieve key results in People, Customer, Sales, and Profit.\ Essential Duties and Responsibilities:\ People:\ Demonstrate the Tasty Chickns Guiding Values while assisting the Restaurant General Manager in building high\ performing employees training, coaching, and recognizing A+ talent utilizing Tasty Chickns tools and processes.\ Executes the Performance Management process consistently to ensure employees are set up for success and held\ accountable.\ Partners with the Restaurant General Manager to ensure resolution to all employee relation activities and\ maintaining legal compliance in the restaurant.\ Customer:\ Works a schedule to ensure that all day parts are being observed, i.e. opening, lunch, dinner, overnight and weekends\ Drives customer-focused culture by serving as a role model in resolving serious customer issues.\ Coaches, drive excellence, recognize and assist the Restaurant General Manager in holding all service team\ members accountable around core operational procedures through the use of the OSM and Company\ systems.\ Assists the Restaurant General Manager in monitoring metrics and inventory management.\ Ensures that food safety standards are met through direct observation while running their shifts.\ Sales:\ Partners with the General Manager to ensure that restaurant projections and marketing initiatives are in place and\ being implemented.\ Profit:\ Partners with the Restaurant General Manager to analyze inventory and controllables on a continual basis and takes\ specific corrective action to meet or achieve margin and cost of goods targets.\ Assists the Restaurant General Manager in ensuring that the restaurant is within compliance of Federal/State/Local requirements.\ The above cited duties and responsibilities describe the general nature and level of work performed by people assigned to the job. They are not\ intended to be an exhaustive list of all the duties and responsibilities that an incumbent may be expected or asked to perform.
Knowledge/Skills/Abilities:\ Customer Focused- Recognizes the customer as the primary focus and acts accordingly; sets a high standard for\ exceeding customer expectations and motivates the team by role modeling effective service and food production\ behaviors.\ Communication- Effectively interacts with all members of the team; encourages open and honest communication\ throughout the restaurant.\ Team Player- Encourages cooperation to accomplish team goals; promotes a respectful and inclusive work\ environment.\ Problem-Solving- Generates workable, rational solutions while maintaining decisiveness and an appropriate sense of\ urgency.\ Adaptability- Adapts well to changes in assignments and priorities; adapts behavior or work methods in response to\ new information, changing conditions or unexpected obstacles. Approaches change positively and adjusts behaviors\ accordingly.\ Recognition- Role models providing recognition in Restaurants when the team is doing the right work. Coaches the\ Team members when they are not participating in the culture of recognition in their restaurant.
Skill Requirements:\ Typing/computer keyboard
Verbal communication
Utilize computer software
Written communicati n
Retrieve and compile information
Public speaking/group presentations
Maintain records/logs
Research, analyze and interpret information
Verify data and information
Investigate, evaluate, recommend action
Organize and prioritize information/tasks
Leadership and supervisory, managing people
Operate office equipment
Basic mathematical concepts
Physical Requirements:\ Sitting for extended periods Lifting/carrying up to 20 pounds various items
Standing for extended periods
Lifting/carrying more than 20 pounds various items
Extended periods viewing computer screen
Repetitive Motions
Walking
Pushing/Pulling
Reading
Bending/Stooping
Speaking
Reaching/Grasping\<
