Easter Seals Jobs

Description POSITION SUMMARY: The Planned Services Specialist will assist in the daily operations of all planned services offered to our Commercial and Residential customers and our in-house asset management system, Tecta Tracker. Essential Duties and Responsibilities Create, review, edit & finalize Tecta Tracker projects and reports in a timely manner. Create records, summaries, updates to ensure better communication and company-wide understanding of the Tecta Tracker program. Monitor and coordinate the planning and implementation of the Tecta Tracker program and the projects, policies, and practices that it involves. Support planning and coordination of the Tecta Tracker program and its activities. Maintain updated records and reports. Resolve administrative issues by analyzing information Communicate with team members to ensure maximum efficiency, including keeping them up to date with relevant project information, deadlines, etc. and maintaining constant communication with multiple managers. Update customer cards, equipment cards, scheduled maintenance cards, etc. Set up schedules to run all planned services throughout the year Communicate with scheduling department or Service Managers on service ticket status Communicate with customers on warranties about to expire, or a skipped planned service. Support growth and program development Education/Experience: Minimum high school graduate, preference will be given to Associates Degree Knowledge, Skills, and Abilities: Demonstrated ability to maintain high levels of confidentiality. Strong phone contact handling skills and active listening. Customer orientation and ability to adapt/respond to diverse types of people and situations. Initiative-taking and strong initiative for learning and quick implementation Ability to multi-task, prioritize, and manage time effectively. Good written and oral communication skills. Strong diligence and accuracy. Highly customer service oriented. Strong proficiency using MS Outlook, Word, and Excel. Demonstrated capability to interface and maintain effective relationships with all levels of employees in a collaborative environment. Other critical skills include planning & organizing; problem identification/resolution, multi-tasking, follow-through skills to bring tasks to closure in a timely manner, priority setting, and having, a sense of urgency in accomplishing tasks in a timely manner. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is also required to stand; walk; reach with hands and arms; climb or balance and stoop, kneel. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. EEO/AA Employer/Vets/Disability Tecta America is an Equal Opportunity Employer.