Easter Seals Jobs

We are looking for a Technical Writer to join our team. You should value expertise and a passion for the craft of technical writing. You should be able to recognize and stay up to date on current techniques and tools, but also be pragmatic at knowing what is and isn’t a good fit.

The Role

As the Technical Writer you will play a key role in our Product and Technology practice by crafting product documentation and other materials based on the direction of our product development scrum teams, analysis of our users, and input from other practices.

The Technical Writer will be responsible for helping us develop and evolve our documentation strategy, as well as build out and maintain our existing library of documentation – including technical specification, release communications, user manuals, and other materials as needed. The key to the success of this position will be delivering high-quality documentation to our practices and end users, while also contributing to the our future vision regarding best practices and standards.

The individual in this role will have the opportunity to gain a large breadth of knowledge by working with experts in the fields of benefits outsourcing & software development. Our Product Development team associates feel empowered to make key decisions to continually improve our offerings and create supporting processes.

The Requirements

• Minimum of 3+ years of Technical Writing experience

• Ability to set priorities and undertake complex tasks with minimal supervision

• Ability to work with multiple teams and multiple projects

• Experience writing developer guides, end user documentation, and software release communications.

• Excellent verbal and writing skills, including the ability to research, design, and write new documentation, as well as to maintain and improve existing materials

• Ability to assist in scoping documentation efforts and creation of timelines to meet deliverables

• Assist in the development of documentation support strategy

• Experience with creating online documentation in Confluence

• Strong skills in the following applications: MS Word, Adobe Acrobat, some type of screen capture and image editing tool

• Experience writing technical documents in .NET framework a plus

• Experience in short release cycles and Agile-Scrum methodology

• Some functional knowledge in one or more of the following areas is a PLUS: Health & Welfare Administration, Pension Administration, C#, Scrum / Agile, SQL Server

• BS / BA degree or relevant experience

• English Fluency

WTW is an Equal Opportunity Employer