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L&D Innovation and Technology Sr. Manager

Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As a Senior Manager, Learning and Development Innovation & Technology working remotely in the Philippines, you’ll be a part of bringing humanity to business. #experienceTTEC

What You’ll Do

In this role, you will be working with learning experience designers, learning delivery teams, Sales, Product, and IT leadership, as well as 15 learning technology vendors, you will help to drive TTEC’s new learning strategy by researching, analyzing, piloting, deploying, and measuring the success of learning solutions that use effective, efficient, data-driven, and scalable learning technologies grounded in learning sciences.

You'll report to Head of Learning Innovation and Technology. You’ll contribute to the success of the customer experience and the team’s overall success.

During a Typical Day, You’ll

 Oversee a team of Learning Innovation and Technology Specialists who research, test, pilot, and deploy learning solutions that use effective, efficient, learner-centric, data-driven, and scalable, learning technologies (many with AI functionalities)

 Oversee the analysis, selection, testing, and use of learning solutions that meet the clients' business needs and performance gaps, identified by the Operations, Sales, Learning Solutions, and Learning Delivery teams.

 Collaborate with and influence project managers and IT leaders to make sure learning technologies and integrations are used optimally.

 Collaborate with and influence TTEC’s Sourcing, Information Security, and Responsible AI Council on the legal considerations and security features of learning technologies (for example, SSO, API integrations, whitelisting, AI guardrails, etc.)

 Oversee vendor management for 15 learning and performance technologies

 Oversee the R&D, analysis, and evaluation of current functionalities in learning design, learning delivery, and coaching and performance technologies and provide improvement recommendations in partnership with internal L&D teams and external learning technology vendors

 Partner with and influence learning technology vendors on the product roadmaps, driving innovation, effectiveness, efficiencies, effortlessness, security, and scalability

 Facilitate demos, presentations, and educational sessions on learning technologies for internal teams and external clients

 Develop departmental plans aligned with the L&D Strategy, track and report on progress

 Manage a learning, innovation, and technology budget to ensure financial and operational goals

 Research emerging trends in learning, science, and technology

 Provide thought leadership on evidence-based learning and performance technology internally and externally

What You Bring to the Role

 Bachelor’s degree in IT/computer science/educational technology/virtual learning or similar field (an advanced degree is desired)

 Advanced knowledge of and practical application of (UX/LX) design principles (knowledge of and experience in agile approaches to (learning) design, such as rapid prototyping, preferred)

 Knowledge of current and emerging technologies in L&D (e.g., use of LLMs for learning analysis, design, and development; text-to-speech, text-to-image, and text/idea-to-video tools; VR & AR; adaptive learning systems, learning simulations, AI assessment tools, AI practice tools, etc.)

 Knowledge of typical research methodologies and approaches in a business environment (A/B testing, small-scale pilots, and use cases, white paper writing, etc.)

 10 yrs of progressive experience in:

o Learning design and delivery processes and technologies (e.g., agile LXD, LMS/LXP, authoring tools for rapid e-learning design, knowledge management systems, videoconferencing tools for learning delivery, microlearning tools, game-based learning apps, training delivery apps, interactive presentation tools, collaboration apps, etc.)

o Providing expertise and though leadership (consultancy) in learning technology/edtech

o Proficiency in MS Office (esp. Excel, Teams, and PowerPoint)

 Excellent track record of leading and developing multidisciplinary, multiethnic, geographically-dispersed remote teams (with 5 members)

 Excellent communication skills (both verbal and written), particularly presentation skills (advanced English skills (CEFR: C1) for offshore locations is required)

 Excellent analytical and problem-solving skills

 Excellent organization and prioritization skills (ability to manage multiple responsibilities and priorities in a fast-paced and time-critical environment)

 Strong collaboration and networking skills in a highly matrixed environment, influencing, persuading, and working closely with several manager- and (executive) director-level stakeholders from L&D, Product, Sales, Ops, and IT

 A high level of innovation and creativity

 A self-starter, proactive, and goal-oriented, requiring little guidance and direction

What You Can Expect

· Supportive of your career and professional development

· An inclusive culture and community minded organization where giving back is encouraged

· A global team of curious lifelong learners guided by our company values

· Ask us about our paid time off (PTO) and wellness and healthcare benefits

· And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)

Visit https://mybenefits.ttec.com/?manual for more information.

About TTEC Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.

#LI-Remote

Title: L&D Innovation and Technology Sr. Manager

Location: PH-Central Luzon-Pampanga

Requisition ID: 03YMS

Other Locations: PH-Calabarzon-Cainta, PH-Western Visayas-Iloilo, PH-Central Luzon-Pampanga, PH-National Capital-Quezon City, Metro Manila, PH-Central Visayas-Dumaguete, PH-Calabarzon-Lipa, PH-Western Visayas-Bacolod, PH-National Capital-Pasay City, Metro Manila, PH-Calabarzon-Santa Rosa, PH-National Capital-Mandaluyong, Metro Manila, PH-Central Visayas-Cebu City