Job Information
Support Services Group Collections Specialist | Local Account (DayShift) in Mandaluyong City, Philippines
Join the fastest growing BPO company in the Philippines!
Our culture makes our workplace fun, warm, and enjoyable.
As we always say, life is #BetterwithSSG
What you'll do:
Performs outbound calls
Responsible for building relationships with customers, whose account payments are overdue, assisting them with their situation and solving their problems to reach a positive conclusion.
Gaining customers' commitment to making payments on their overdue account and enabling them to have their accounts up to date
Capable of diligently responding to inquiries and other Payment, Billing and Collections concerns
Able to multitask and learn business specific updates immediately
Tracks individual performance and able to identify personal performance gap
Tracks scheduled call back and call all pending clients on a timely manner
About you:
At least 6 months BPO experience, preferred but not required
Background in collections is required, BPO setting.
Knowledgeable in computer skills (Microsoft Office)
Good Verbal Communication & Active Listening
Highly motivated and should be flexible in terms of working in different shifts
Ability to personally engage a contact and effectively get the message across
Must be goal oriented and driven to exceed expectations.
