Job Information
Steamboat Ski & Resort Corp. Front Desk Supervisor - Westin Monache Mammoth in Mammoth Lakes, California
Description
Supervises the Front Office Representatives during assigned shift.
Assists the Management Team in establishing and implementing training programs. Represents the Management Team in solving guest problems regarding policies and procedures. Performs the duties of the Manager during periods when other Management Team members are not available.
NOTE: Schedules vary, including day and evening shifts.
Requirements
High school graduate with two or more years experience in operation of a hotel front desk, including night audit.
Basic computer skills required. Minimum of one year experience in public or guest relations service.
Ability to effectively present information in one-on-one and small group situations to guests.
Ability to apply common sense and understanding to carry out instructions furnished in written and oral form.
Ability to deal with problems involving several concrete variables in standardized situations.
Responsibilities in a major full service resort hotel. Computer literate. Six to twelve months training and supervisory experience.
Offers of employment may be contingent upon successful completion of a background investigation.
Qualifications
Skills
Preferred
Teamwork: Novice
Organization: Novice
Engagement: Novice
Adaptability: Novice
Customer Service: Novice
Behaviors
Preferred
Enthusiastic: Shows intense and eager enjoyment and interest
Dedicated: Devoted to a task or purpose with loyalty or integrity
Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
Team Player: Works well as a member of a group
Motivations
Preferred
Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
Self-Starter: Inspired to perform without outside help
