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We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

Our Client Success organization serves as the focal point for our clients. We are a mosaic of high-performing individuals who are committed to elevating those around us.

Our mission is to achieve best in class client retention and drive scale while also ensuring that clients can trust in a consistently excellent experience across the company. This role is a direct extension of SAP Concur’s Client Experience mission to become a trusted partner, empowering clients to focus on their purpose and become a best run business.

About the role

As a Client Success Manager, you will be responsible for developing trusted relationships with your clients, measured through revenue growth, retention and relationship health. Being part of Client Success means you will have a unique opportunity to join the client on their journey with SAP Concur. The goal is to ensure the client feels supported and achieving their desired outcomes by offering industry insights and best practices. This is a dynamic role where you will identify and hone your unique talents.

Who you are

As a Client Success Manager, you will look forward to:

• Building a territory plan to proactively engage clients throughout their lifecycle

• Developing strong relationships with each client using virtual meetings

• Achieving account retention and revenue goals on a quarterly basis

• Serving our clients and internal resources with integrity

• Developing the ability to speak to industry best practices and SAP Concur products

• Working in partnership with our Sales teams to identify sales opportunities

• Contributing to process development and organizational growth projects

• Opportunities for training in role as well as career development

Preferred Skillset:

• Track record of exceeding targets

• Capable of leading and influencing client meetings

• Asks thought-provoking questions

• Ability to successfully manage internal and cross-functional relationships

• Highly organized and able to manage many activities and deadlines

• Willingness to adapt to change

• Thrive in an entrepreneurial and evolving environment

Get to know us

We are committed to creating a diverse team and are looking for individuals that desire to make a difference.

We live by our values and are committed to demonstrating them:

• Values Inclusion – by creating space for all ideas, encouraging and welcoming team members to come as their authentic selves and acknowledging that diverse perspectives and experiences drive our success.

• Invests in Collaboration – Leaves ego at the door and achieves goals by delivering results with purpose, tenacity, and teamwork. Challenges self and others to think outside the box and aspire for more, while making it a priority to find ways to work better together and maintain trusting relationships.

• Displays Passion - for the work we are doing, and what we have achieved. Committed to continuous learning, growth and the success of our clients.

• Builds and honors Trust – by listening first, being open about failures, seeking to understand, and having honest conversations. Holds self and others accountable for results.

• Makes a Difference – A catalyst for change. One who steps up, take action, build consensus, leads the change and owns the outcome.

• Adaptable when faced with change - acquires understanding and absorbs new information rapidly. Is flexible in one’s approach and comfortable with change Maintains composure and focus under pressure and takes a disciplined approach to clear objectives.

• Demonstrates Empathy – seeks to understand and recognize another person’s reality, aiming to understand their feelings and perspectives, and using that understanding to guide subsequent actions.

• Prioritizes Integrity – Approaches all scenarios with honesty, accountability, and transparency. Does not compromise ethical behavior regardless of obstacles.

​ Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy (https://one.int.sap/me@sap/jobs_at_sap#17498858-1050-415e-8d82-21f91655666b_96fc) . Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 409093 | Work Area: Sales | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.