Easter Seals Jobs

• Monitor, triage, resolve or escalate tickets being submitted for incidents and requests by users on a daily basis.

• As a Level 2 support specialist contact submitter to understand issue and attempt resolution.

• If required escalate ticket to development team following the bug process.

• Maintain required SLAs for timely resolution of submitted incidents.

• Provide global coverage with support team on various Laboratory Applications and integrations.

• Promote objects between DEV, QA and PROD environments to facilitate bug fixes and release improvements as well as master data objects to production for LabWare LIMS.

• Evaluate and/or update application product documentation.

• Develop knowledge of support requirements, SLAs, and enhancement requests for all versions of current and future deployed Laboratory Applications.

• Manage support documentations for end user/support training purposes.

• Assess issues versus enhancement requests and coordinate with end users, Subject Matter Experts and Process Owners for their proper resolutions.

• Experience in Level 2 technical support in any application.

• Knowledge of Laboratory Process Flow.

• Excellent communication skills (written and verbal).

• Must be able to converse in English.

• Must be willing to adjust work schedule with different time zones when needed.

• Knowledge/Experience of LabWare LIMS.

• Knowledge/Experience of Service Now or any ticket handling application.

• Knowledge/Experience of Azure Dev Ops for creating/managing bugs.

A global leader in applied safety science, UL Solutions (NYSE: ULS) transforms safety, security and sustainability challenges into opportunities for customers in more than 110 countries. UL Solutions delivers testing, inspection and certification services, together with software products and advisory offerings, that support our customers’ product innovation and business growth. The UL Mark serves as a recognized symbol of trust in our customers’ products and reflects an unwavering commitment to advancing our safety mission. We help our customers innovate, launch new products and services, navigate global markets and complex supply chains, and grow sustainably and responsibly into the future. Our science is your advantage.

UL LLC has been and will continue to be an equal opportunity employer. To assure full implementation of this equal employment policy, we will take steps to assure that:

Persons are recruited, hired, assigned and promoted without regard to race, color, age, sex or gender, sexual orientation, gender identity, gender expression, transgender status, religion, creed, national origin, ethnicity, citizenship, ancestry, disability, genetic information, military or veteran status, pregnancy, marital or familial status, or any other protected category under applicable law.