Easter Seals Jobs

The opportunity

This role will be part the Distribution Risk and Quality Control team whose primary responsibility is to monitor and mitigate the identified distribution risks across the local business units. Working closely with the business unit risk management, compliance, and distribution teams, the DRQAM will assist Distribution in ensuring adherence to the company’s risk management requirements, nurture a culture of risk management, and enhance the business quality.

Responsibilities

• Distribution Governance - Assessing the materiality of the risks and providing feedback to the risk owner on action plans to mitigate risks.

• Supporting the risk owner in establishing the appropriate mitigating controls relative to the inherent distribution risk and assessing the design and operating effectiveness of these controls.

• Data Analytics - Perform first level review, investigation and trend analysis / irregular sales activities monitoring (Key Risk Indicators) to monitor business units’ sales quality or adverse sales behavior.

• Perform preliminary review on the exceptional cases from Distribution Conduct Analytics tools, and work with relevant stakeholders to resolve any issue identified.

• Control Review - Assist Distribution units to perform Risk Controls Self-assessment (RCSA) and Fraud Risk Assessment.

• Assist in the documentation review/control assessment of the sales process and existing controls within the Distribution function.

• Distribution Quality Assessment - Assist in the conduct of deep dive analysis on the results of eWelcome / Welcome calls, Mystery Shopping, and/or other Group initiatives; and coordinate with the Risk, Compliance, Sales and Distribution teams to develop actionable plans to improve sales quality.

• Drive a continuous quality improvement culture in the distribution channels.

• Help assess current risks and identify emerging risks facing the business and ensure that controls are properly focused.

• Drive a reduction in distribution risk, both in terms of total risk (value) and per capita (# of incidents).

• Maintain a risk register for key distribution risks, mitigation plans, and progress to closure. Assist in the establishment of a governance process for escalation of material risks.

• Assist in the reporting of the Distribution risks and action plans on a monthly basis or the agreed frequency.

• Respond to Audit, Risk, and Compliance findings and assist in the development of remediation plans.

How will you create impact?

The Distribution Risk and Quality Analytics Sr. Manager will report to the Distribution Risk and Quality Control Head

What motivates you?

• You obsess about customers, listen, engage and act for their benefit.

• You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.

• You thrive in teams and enjoy getting things done together.

• You take ownership and build solutions, focusing on what matters.

• You do what is right, work with integrity and speak up.

• You share your humanity, helping us build a diverse and inclusive work environment for everyone.

What we are looking for

• CPA, CFA, MBA designation preferred, along with insurance industry experience.

• LOMA Diploma and/or Certification is preferable.

• At least 2 years of experience in Life Insurance Distribution Function and/or Operations function is required.

• Excellent MS Excel proficiency, relevant knowledge of data visualization tools (i.e., PowerBI dashboards or similar BI/data tool), and metrics experience.

• Experience in an audit, regulatory compliance and operational risk controls environment will be favorable.

• Good working knowledge of operations within a financial services organization, and the ability to navigate company risk policies and standards.

What can we offer you?

• A competitive salary and benefits packages.

• A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.

• A focus on growing your career path with us.

• Flexible work policies and strong work-life balance.

• Professional development and leadership opportunities.

Our commitment to you

• Values-first cultureWe lead with our Values every day and bring them to life together.

• Boundless opportunityWe create opportunities to learn and grow at every stage of your career.

• Continuous innovationWe invite you to help redefine the future of financial services.

• Delivering the promise of Diversity, Equity and InclusionWe foster an inclusive workplace where everyone thrives.

• Championing Corporate CitizenshipWe build a business that benefits all stakeholders and has a positive social and environmental impact.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html .

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com .

Working Arrangement

Hybrid