Job Information
Kansas Employer Technology Specialist in Maize, Kansas
This job was posted by https://www.kansasworks.com : For more information, please see: https://www.kansasworks.com/jobs/13112327
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Maize Unified School District 266
Technology Specialist (5458)
JOB POSTING
Job Details
Title Technology Specialist
Posting ID 5458
Description
Maize is seeking a Technology Support Specialist. The primary location will be Maize
Middle School. This is an on-site position.
Our Technology Support Specialists act as the first point of contact to assist assigned district
staff with questions about any of our supported software and computing platforms (i.e.
troubleshooting, set-up, inventory management, placing orders, etc.)
Qualifications:
Education/Certification: High school diploma or equivalent
Special Knowledge/Skills: Effective organizational skills, strong communication both written
andverbal, ability to understand and follow detailed written or verbal instructions,interpersonal
skills, computer skills, critical thinking, high accuracy, experience with Google or Microsoft Office
Suite, and other software platforms, familiarity with computer hardware components and
peripherals, basic understanding of networks and wireless technologies, problem solving, ability
to adapt to changing technology trends and willingness to learn new skills, knowledge of
cybersecurity best practices and data protection is a plus, ability to review and edit documents,
knowledge of administrative and clerical procedures and systems such as word processing,
managing files and records, designing forms, and other office procedures and terminology
Experience: Not required
Major Responsibilities and Duties:
Monitor electronic tickets and response to requests.
Provide hands-on technical support to students, teachers, and staff for hardware,
software, and network-related issues within the school building.
Diagnose and resolve hardware and software problems in a timely manner to minimize
disruptions to the teaching and learning process.
Set up, operate, and troubleshoot audiovisual equipment such as projectors, interactive
whiteboards, tvs and sound systems used in classrooms and event spaces.
Keep accurate records of hardware and other technology assets.
Assist teachers and staff with technology training, digital tools, and best practices for
technology integration in the classroom.
Maintain detailed documentation of IT procedures, configurations, and troubleshooting
steps for reference and future improvements.
Maintain and ensure the workplace and hub rooms are always clean.
Evaluate existing systems and design proposed systems.
Prepare users by conducting training; providing information; resolving problems.
Provide information by answering questions and requests.
Work as part of a project team to coordinate database development and determine
project scope and limitations.
Train users and answer questions.
Troubleshoot computer problems to make them operational.
Identify and escalate situations requiring urgent attention so as to not interrupt the
working day.
Work independently to research and resolve complex technical issues to aid effective
functioning of technology.
Monitor IT support tickets and create support tickets as necessary.
Answer IT support phone calls.
Provide remote and onsite support for all level one support tickets.
Assist with the setup of new computers with company standard configurations.
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Install selected software and hardware products.
Provide technical assistance and advice to users as needed.
Recommend changes in software and hardware to improve computer and mobile
capabilities.
Record required customer and issue information in the Ticket System. Updates tickets
with appropriate journal entries of activities, and closes tickets with resolution entered
upon completion of the job.
Verify that suggested solutions effectively resolve the user\'s problems through verbal or
email follow up.
Follow district safety protocols and emergency procedures.
Maintain confidentiality as appropriate in order to comply with district, state and federal
laws.
Perform other duties as assigned to ensure the efficient and effective functioning of the
department and district.
Mental Demands/Phy
