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Job Summary

The Sr. Solutions Architect – Services Presales plays a pivotal role in driving revenue growth, shaping our service offerings, and collaborating with clients to design tailored solutions. This role requires deep expertise in modern data center technologies, coupled with strong client-facing and presales skills.

This individual will be responsible for identifying opportunities, crafting service solutions, and working with cross-functional teams to deliver impactful outcomes.

This position is a remote position with Home Office setup as determined by SHI management.

About Us

Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $14 billion global provider of IT solutions and services.

Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees – all 6,000 of them. If you join our team, you’ll enjoy:

• Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.

• Continuous professional growth and leadership opportunities.

• Health, wellness, and financial benefits to offer peace of mind to you and your family.

• World-class facilities and the technology you need to thrive – in our offices or yours.

Responsibilities

include, but not limited to:

• Design, develop, and position services-focused solutions for modern data center environments, including on-premises and hybrid architectures

• Collaborate with sales teams to identify client challenges and align services to meet their needs

• Lead workshops and discovery sessions to understand client objectives, assess environments, and recommend service solutions

• Develop service offerings that encompass implementation, migration, optimization, field, and managed services

• Lead the development of SOWs, working closely with cross-functional teams to ensure alignment with client needs and business objectives

• Create compelling presentations and supporting materials that articulate the value of SHIs service solutions

• Stay current on industry trends, emerging technologies, and competitive landscape to refine and enhance service positioning

• Act as a trusted advisor to clients, providing guidance on modern data center strategies and service adoption

• Collaborate with internal delivery and operations teams to ensure seamless execution of services

• Drive revenue growth within the professional services team by identifying new opportunities and optimizing service offerings

• Engage with SHI sales teams, including front line sellers and client success managers, to ensure a unified approach to service delivery and client engagement

• Contribute to practice development by identifying areas for growth and leading innovation initiatives

• Create and maintain practice standards and practices, ensuring the delivery of high-quality services

• Build and maintain strong relationships with key clients and partners, ensuring high levels of satisfaction and retention

• Provide thought leadership and guidance to clients and SHI teams on best practices, trends, and innovations in technology

Qualifications

• Completed Bachelor’s, Technical degree or related work experience in Computer Engineering or a related field

• Minimum 10 years of technical experience with increasing responsibility

• Minimum 10 years experience designing implementing, and integrating technology solutions

• Minimum 10 years experience working with and migrating technology solutions

• Minimum 10 years of experience developing and executing scripts for automation and deployment

Required Skills

• Proven experience in a similar role, with a focus on service delivery and revenue growth in Professional Services

• Strong leadership skills and the ability to work effectively with cross-functional teams

• Excellent communication and presentation skills, with the ability to engage stakeholders at all levels

• Strong knowledge of modern data center technologies, including HCI, virtualization, storage, networking, backup and recovery, and hybrid infrastructure platforms

• Ability to analyze client requirements and design solutions that meet their business objectives and budget constraints

• Experience designing and positioning service solutions, including professional services, managed services, and operational support

• Proficiency in developing proposals and responding to RFPs/RFIs

• Strong problem solving skills, with a consultative and client-focused approach

• Ability to manage multiple priorities and thrive in a fast-paced environment

Unique Requirements

• Travel to internal meetings as needed, up to 10%

Additional Information

• The estimated annual pay range for this position is $160,000 - $220,000 which includes a base salary and bonuses. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.

• Equal Employment Opportunity – M/F/Disability/Protected Veteran Status

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Job Locations US-Remote

Requisition ID 2024-17775

Approved Min (Total Target Comp) USD $160,000.00/Yr.

Approved Max (Total Target Comp) USD $220,000.00/Yr.

Compensation Structure Base Plus Bonus

Category Technical Presales/Post Sales