Easter Seals Jobs

JOB REQUIREMENTS: Summary: Under the oversight of the Shelter Manager, a Shelter Assistant is responsible for providing front-line services to guests of the Porchlight Men\'s Drop-In Shelter (DIS). Shelter Assistants remain awake and available as a resource to guests throughout the night, including orienting new individuals to the shelter, mediating interpersonal conflict, providing information regarding other services and resources, and productively addressing problems if they arise. The Shelter Assistant may also perform the function of Intake Worker upon opening, depending on staffing needs and the skills of the individual. Essential Duties: Create a welcoming environment for new and returning guests, including greeting guests as they enter, orienting new guests to the shelter, and answering questions. Work effectively as a member of the shelter team, including maintaining open lines of communication, consulting about guest needs or situations, cooperating to complete tasks, and engaging in shared decision-making, as appropriate. Treat guests with respect and professionalism by practicing active listening, preserving guest confidentiality, avoiding power struggles, and maintaining patience in difficult situations. Communicate shelter rules and policies; set limits with guests as appropriate, in keeping with a low-barrier shelter model. Identify and intervene productively in emergency situations, including medical emergencies, mental health crises, and interpersonal conflicts. Work individually and as a member of the shelter team to engage in effective de-escalation. Provide support and assistance to individuals experiencing crises due to mental illness and/or substance use. Engage in proactive and creative problem solving to maintain a safe environment and keep people inside (able to continue accessing shelter). Engage in ongoing training, coaching, and education related to de-escalation, substance use, mental health symptoms, and other professional skills (provided by Porchlight). Complete certifications as required. Maintain thorough and timely documentation of incidents, guest situations, and services provided, in keeping with program guidelines. Provide guests with referrals to and information about social services, housing, and other programs and resources. Refer guests needing more extensive support to other program staff or to community services. Coordinate with shelter case managers on individual guest housing plans as needed. Attend and participate productively in weekly team meetings. Maintain appropriate professional boundaries with guests, including refraining from engaging in social relationships or exchanging money/goods with guests. Report preexisting relationships that may cause a conflict of interest to the Shelter Manager. Open and close shelter according to DIS procedures; secure facility upon closing. Issue appropriate, respectful, and timely lights out and wake-up announcements. Issue blankets, sheets, and towels; distribute other supplies according to DIS procedures. Assist with all aspects of food service during shift, as needed. Perform nightly touch point and spot cleaning per specified COVID-19 guidelines. Sweep, mop, wipe surfaces, take out trash, and perform other cleaning tasks as required to maintain a safe and sanitary environment throughout the shift. Use personal protective equipment (PPE) and follow appropriate protocols when cleaning bodily fluids. Assist with laundry and other facility and operation upkeep tasks as needed. Monitor all areas, including sleeping areas and restrooms, periodically throughout the night. Complete shelter intake, as needed, including professionally and accurately documenting guest information and orienting new new guests to shelter policies and procedures. Perform other duties as assigned. ***** OTHER EXPERIENCE AND QUALIFICATIONS: QUALIFICATIONS Genuine desire to work with people experiencing homeles ness, including those with mental illness and/or chemical dependency (experience working with these populations preferred). Ability to communicate and work effectively with staff and guests from various backgrounds. Belief that shelter is a human right and that allowing individuals to access emergency shelter when they need it should be a top priority. Ability and willingness to work effectively and professionally with guests displaying a wide range of challenging, unpleasant, and/or unusual behavior. Ability to stay awake and alert throughout an overnight shift. Willingness to work on site in an environment with numerous other individuals and to wear personal protective equipment (provided). Basic word processing skills and computer literacy skills. Ability to compose thorough and accurate incident reports and other documentation. Minimum Qualifications: Seeing, hearing, speaking Reading, writing Basic English comprehension, written and oral communication Ability to lift 25 pounds Availability to work second and third shifts, weekends, holidays Physical demands include indoor and outdoor tasks in various environments, exposure risks, and activities such as sitting, standing, lifting, and fine movements. ***** APPLICATION INSTRUCTIONS: E-Mail a Rsum: HR@porchlightinc.org Apply Online: https://porchlightinc.isolvedhire.com/jobs/1240198