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The Fusion Center (FC) Manager focuses and prioritizes work of the FC analyst team, supervises interaction between Humana Safety & Security (HSS) workstreams. The Security Manager reports to the Associate Director of Security and is responsible for producing timely, relevant, accurate, and predictive intelligence across the enterprise while maintaining an operational picture of Humana’s security and risk posture. The FC Manager evaluates and tracks Humana requirements, focusing collection and analysis efforts, and reviews intelligence products for quality and timeliness.

The FC Manager will be responsible for receiving, processing & disseminating risk intelligence and event information, monitors for potential and actual impact to 700+ facilities, as well as 75,000+ associates and contractors. Responsible for the development and maintenance of Operations Center procedural guidelines, playbooks and procedures. Maintains a readiness posture to respond, process and mitigate emergency events as they develop. Organizes and develops the elements of the Fusion Center to contribute single source information in the development of a common operating picture.

Responsibilities

• Leads 24/7 Fusion Center operations and serves as initial point of escalation for safety or security issues

• Manage new and emerging threats which could threaten member & associate safety, Humana facilities and business operations to includeidentifying and assessing the impact/likelihood of the threat, coordinating stakeholders’ response efforts, escalating and reporting to leadership

• Draft written briefings to communicate risk and make recommendations on policy, process to system owners and senior stakeholders.

• Supports the development of risk and intelligence products aimed at identifying and mitigating enterprise risks

• Provide administrative and operational guidance to analyst staff, supports initial and continuous training for analyst staff

• Maintain team and operational KPIs, metric dashboards and regular reporting to HSS and senior leadership

• Continuously review and maintain intelligence requirements, incident recognition, crisis response, team internal processes, identify gaps and recommend improvements where appropriate

• Develops and maintains threat profiles, activity and trends from OSINT, commercial and public sector sources

• Leads and trains regional response teams designed to prepare for, respond to, and recover from natural and manmade disasters

• Continuously develop knowledge of industry best practices and trends through peer benchmarking, industry events/associations and educational opportunities

• Maintain emergency action plans for FC team

Use your skills to make an impact

Required Qualifications

• 5+ years private sector, military or government experience in a security, operations center, fusion center or similar environment

• Experience working in a large-scale, complex, matrixed and fast-paced environment

• Familiarity with Everbridge platform

• Demonstrated direct formal Leadership of a team, maintaining operational KPIs

• Advanced critical thinking, analytic writing as well as general verbal and written communication skills

• Experience building cross-functional partnerships and influencing stakeholders across the organization to act without having a direct reporting relationship

• Highly organized, adapts quickly to changing demands, great attention to detail

• Problem-solver, able to troubleshoot issues independently and knows when to escalate

• Able to respond to strategic direction, recognize leadership intent and re-prioritize workload accordingly

• Strong sense of personal accountability and sound professional judgement, integrity is a must

• Flexibility to respond 24/7 to urgent incidents or events

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Preferred Qualifications

• PSP/CPP/APP or other security certifications

Additional Information

Interview Format:

As part of our hiring process for this opportunity, we will be using an exciting interviewing technology called HireVue to enhance our hiring and decision-making ability. HireVue allows us to quickly connect and gain valuable information for you pertaining to your relevant skills and experience at a time that is best for your schedule. If you are selected for a first round interview, you will receive an email correspondence inviting you to participate in a HireVue interview. In this interview, you will receive a set of interview questions over your phone and you will provide recorded or text message responses to each question. You should anticipate this interview to take about 15 minutes. Your recorded interview will be reviewed, and you will subsequently be informed if you will be moving forward to next round of interviews.

Work-At-Home Requirements:

To ensure Home or Hybrid Home/Office associates’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office associates must meet the following criteria:

• At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; wireless, wired cable or DSL connection is suggested

• Satellite, cellular and microwave connection can be used only if approved by leadership

• Associates who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.

• Humana will provide Home or Hybrid Home/Office associates with telephone equipment appropriate to meet the business requirements for their position/job.

• Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

$86,300 - $118,700 per year

This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

Application Deadline: 01-09-2025

About us

Humana Inc. (NYSE: HUM) is committed to putting health first – for our teammates, our customers and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large.

Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or veteran status. It is also the policy of Humana to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.

Humana complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or religion. We also provide free language interpreter services. See our https://www.humana.com/legal/accessibility-resources?source=Humana_Website.