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JOB REQUIREMENTS: Reception Team Staff - Clinic East Clinic - 5249 East Terrace Drive, 5249 East Terrace Dr., Madison, Wisconsin, United States of America Req #1903 Wednesday, August 21, 2024 Group Health Cooperative of South Central Wisconsin. BETTER TOGETHER .80 FTE / 32 hours per week GHC-SCW is committed to fostering a caring and compassionate environment while ensuring that individual differences are valued. GHC-SCW is a quality driven cooperative built on collaboration, community involvement, innovation, and belonging. It is essential that all employees, members, and patients feel secure and welcome, that the opinions and contributions of all individuals are respected and that all voices are heard. Join our team and receive training, resources, competitive pay and exceptional benefits including free parking at all our locations! Check us out by clicking on Many Talents, One Mission! The Benefits of Working at GHC-SCW. The Reception Team Staff - Clinic position is responsible for providing a wide range of administrative support activities including answering the telephone (serving as back up to nurse and practitioner phone lines), directing and checking in of patients and other customers properly, scheduling appointments, answering general questions, collecting fees, and organizing the desk. The incumbent works under the general supervision and review of the Reception Team Leader. Job Specific Minimum Qualifications High school graduate or equivalent required. Minimum six (6) months work experience in a setting that requires customer service skills required. Work experience in a Medical Reception setting preferred. Relevant training may be substituted for work experience. Previous experience using the telephone in a service capacity preferred. Experience with medical terminology preferred. Ability to pass Competency Test in primary reception area and Telephone Communication skills checks within a reasonable time period (approximately 3 - 6 months). Excellent organizational skills required. Excellent verbal and written communication skills required. Excellent customer service skills required. Ability to work with a diverse patient population. Ability to work harmoniously and cooperatively with all personnel and the public required. Ability to act in a professional manner when dealing with practitioner staff, personnel of other departments, fellow employees and the general public required. Ability to maintain patient confidentiality. Knowledge of or ability to learn HIPAA requirements. Knowledge of and ability to use email. Ability to use and/or learn on-line systems such as electronic medical record and appointment... For full info follow application link. Group Health Cooperative is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status or disability. ***** APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/2A7929818DD142C8