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JOB REQUIREMENTS: Reception Supervisor - Urgent Care Urgent Care - 675 W. Washington Avenue, 675 W. Washington Ave, Madison, Wisconsin, United States of America Req #2033 Thursday, February 13, 2025 Group Health Cooperative of South Central Wisconsin. BETTER TOGETHER 1.0 FTE / 40 hours per week. 4 days, 10 AM to 7 PM, with one consistent day off during the week, plus 4 hours on Saturday or Sunday. GHC-SCW is committed to fostering a caring and compassionate environment while ensuring that individual differences are valued. GHC-SCW is a quality driven cooperative built on collaboration, community involvement, innovation, and belonging. It is essential that all employees, members, and patients feel secure and welcome, that the opinions and contributions of all individuals are respected and that all voices are heard. Join our team and receive training, resources, competitive pay and exceptional benefits including free parking at all our locations! Check us out by clicking on Many Talents, One Mission! The Benefits of Working at GHC-SCW. The Reception Team Supervisor - Clinic provides leadership, direct supervision and guidance within the reception team. They are responsible for maintaining ongoing knowledge of all functions within the reception team, training staff and ensuring the reception team is providing quality work and excellent customer service. They assist with the day-to-day operations of the Clinic in collaboration with the Clinic Manager and also have the responsibility to help problem solve any patient concerns or issues. Additionally, the Reception Team Supervisor is responsible for providing a wide range of administrative support activities including answering the telephone (serving as back up to nurse and practitioner phone lines), directing and checking in of patients and other customers properly, scheduling appointments, answering general questions, collecting fees, organizing the desk and maintaining paper medical record flow within the scope of both the Unit Clerk and Team Receptionist roles. The incumbent works under general supervision and review of Director of Patient Care Services and/or other professional staff. Job Specific Minimum Qualifications High School graduate or equivalent required. Minimum two (2) to three (3) years of work experience in a setting that requires customer service skills required. Experience in the GHC-SCW Reception department or a GHC-SCW department in a comparable position for a minimum of one (1) year is preferred. Work experience in a Medical Reception setting including Unit Clerk/Specialty Scheduler role preferred. Relevant training may be substituted for work experience. Prior experience in a... For full info follow application link. Group Health Cooperative is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status or disability. ***** APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/BB8B30A472B44679