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Robert Half Help Desk Analyst I in Madison, Wisconsin

Description

We are recruiting for a Wisconsin Help Desk team due to growth! This is a long-term, contract to full time role that is hybrid remote in Madison, WI or Appleton, WI.

Responsibilities and key duties:

  • Provide 100% phone support to over 9000 end users, offering efficient assistance with Level 1 technical issues.

  • Coordinate closely with our internal team ensuring smooth resolution of technical concerns.

  • Work effectively to escalate tickets or customer concerns when required.

  • Remain committed to the customer above all, showing the willingness to extend shift hours when necessary for call completion.

    Requirements

Requirements:

  • Possess 1-3 years of experience in a Help Desk or Customer Service role.

  • Proficient communication skills, with an ability to empathize and show compassion to customers.

  • Exhibit technical inclination, and aptitude to discern when to escalate issues.

  • General knowledge and experience with ServiceNow, Salesforce, and adept at navigating different systems while engaging with the customers.

  • Reliable home workspace setup, with a private office space and steady internet connection.

This role is instrumental to our team and plays a critical part in maintaining happy and satisfied customers. If you enjoy solving technical issues, have excellent communication skills, and put the customer first, we would love to hear from you.

Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .

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