Easter Seals Jobs

desktop support iv.

• madison , wisconsin

• posted 1 day ago

job details

summary

• $27 - $32 per hour

• contract

• bachelor degree

• category computer and mathematical occupations

• reference1066015

job details

job summary:

Under the general supervision of the IT Solutions Center Section (ITSC) Supervisor and the guidance of the ITSC Lead, this position uses a proactive, process-oriented, customer focused approach and assists in growing the use of technology throughout the agency. This position is responsible for providing support to ETF staff by providing direction, answers and resolutions to a full range of IS questions and problems reported to the IT Solution Center as well as supporting the agency's user-focused technologies.

location: Madison, Wisconsin

job type: Contract

salary: $27 - 32 per hour

work hours: 8am to 5pm

education: Bachelors

responsibilities:

• This position needs a strong skillset and experience in interpersonal communications and relationship building background.

• This position supports user experience, actively engages in the technology lifecycle process, and provides high-level service operation skills. The user experience duties consist of providing innovation and research of technologies, follow through of technology integration (training/use of technology), and expertise to support strategic and business unit initiatives.

• The technology lifecycle support process helps guide the process and provides product ownership duties for the agency. The high-level service operation activities include providing and maintaining ITIL-based frameworks around Problem, Incident, and Request fulfillment processes and procedures.

• This role uses insight and analysis of service support functions and service tickets to assist the IT Solution Center to a more proactive and mature environment.

• This position provides technical assistance in the support, preparation, and implementation of desktop supported services, customer systems, and hardware tools.

• This position will partner with technology and business experts, the Office of Enterprise Initiatives, ETF

• business analysts, and end users to plan, and coordinate IT's end-user service delivery efforts.

• This position is a liaison between business users and technical staff to facilitate solutions to problems.

• The incumbent proactively assists the Service Support Lead to develop business user how-to instructions, training, and service portals.

• Ability to develop user documentation and perform training (3 years)

• Ability to assist in identifying training needs (Preferred Skill)

• Ability to identify, manage, troubleshoot, and resolve problems (3 years)

• Knowledge of Microsoft Active Directory (Preferred Skill)

• Knowledge of Microsoft Office 365 (3 years)

• Knowledge of Microsoft Teams (1 year)

• Knowledge of Mobile Device performance monitoring and tuning techniques (Preferred Skill)

• Advanced problem resolution skills, with a knowledge of Problem Management processes and procedures (Preferred Skill)

• Knowledge of image deployment via Desktop Management Tools (SCCM) (1 year)

• Knowledge o

qualifications:

• Experience level: Experienced

• Minimum 3 years of experience

• Education: Bachelors

skills:

• Desktop SupportEqual Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).This posting is open for thirty (30) days.