Easter Seals Jobs

JOB REQUIREMENTS: Help us change lives At Exact Sciences, we\'re helpingchange how the world prevents, detects and guides treatment for cancer. We give patients and clinicians the clarity needed to make confident decisions when they matter most. Join our team to find a purpose-driven career, an inclusive culture, and robust benefits to support your life while you\'re working to help others. Position Overview The Customer Care Senior Learning Specialist leads the needs analysis and design of major training initiatives and new programs throughout Customer Care and partner business units. They are established experts in the facilitation of instructor-led training, curriculum design, and creation of written and digital learning resources. Senior Specialists support new hire training by coordinating with Specialists to ensure all materials are current and providing facilitation support as needed. They design, develop, and execute specialized training for newly supported Customer Care teams and major systems changes. This role supports the Customer Care team through subject matter, change-management, mentorship, and adult learning expertise to ensure training solutions honor the complexity of cross-functional workflows and processes. Lastly, this role utilizes seasoned training and mentorship skills to further develop training expertise within the Learning Team and foster an environment of continual learning throughout Customer Care. Essential Duties Include, but are not limited to, the following: Perform assigned job duties while following laboratory policies and procedures. Deliver instructor-led training virtually, in-person and through other asynchronous modalities as needed. Identify and adapt training delivery to meet learner needs and stay current to industry best practices. Analyze data for opportunities to develop and implement refresher and retraining solutions for established employees that align with OKRs and business priorities. Independently lead the needs assessment, intake, design, development, and delivery of new major training programs related to changes in workflow, software, systems, and operational initiatives. Lead and support Specialists team members through intake and needs analysis process. Partner closely with Customer Care and Workforce Performance Optimization leaders to diagnose training needs, identify training gaps, and propose training solutions. Develop the training expertise, behavior, growth-mindset and... For full info follow application link. We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, creed, disability, gender identity, national origin, protected veteran status, race, religion, sex, sexual orientation, and any other status protected by applicable local, state or federal law. Applicable portions of the Company\'s affirmative action program are available to any applicant or employee for inspection upon request. ***** APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/14A417AB926E47DA