Job Information
U W-MADISON DIV. CONTINUING STUDIES Client Services Manager in MADISON, Wisconsin
JOB REQUIREMENTS: Job Summary: The Wisconsin Center for Education Research (WCER) operates within UW-Madison\'s top-ranked School of Education and is known as one of the first and most productive education research centers in the world. WCER\'s mission is to improve educational outcomes for diverse student populations, impact education practice positively and foster collaborations among academic disciplines. For 60 years, WCER has been an incubator for advancements in education policy and practice. Within WCER, services and resources, such as our Client Services unit, are provided for UW-Madison researchers working on innovative grant-based and fee for service projects. The Client Services Manager will oversee a multi-person (approximately 6-10 person) team of administrative assistants and student hourly workers who perform a variety of service functions in support of all WCER education research projects. As a supervisor, they will ensure adequate resources are available to provide excellent customer service, ensure professional development of the Client Services team, and monitor the unit budget. In addition to overseeing the daily operations of the unit, the Client Services Manager will also contribute to the overall center strategy by actively participating on the WCER executive leadership and operations teams. Specific Responsibilities for Position: - Operate as a customer service-oriented team leader with an ability to maintain a global view of individuals, projects, and the larger strategic goals of WCER. - Manage and oversee communications with research projects, team members, and external stakeholders to ensure program success. - Supervise staff, exercise hiring authority, address performance issues, and conduct semi-annual performance reviews. - Foster a positive work culture through effective communication and the development of clear processes. - Provide ongoing support and professional development opportunities to build knowledge, skills, and abilities across each member of the work unit. - Delegate responsibilities and assignments efficiently and effectively across members of the Client Services team. - Confirm compliance and consistency in the planning... For full info follow application link. The University of Wisconsin-Madison is an Equal Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to, including but not limited to, race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, disability, or status as a protected veteran and other bases as defined by federal regulations and UW System policies. We promote excellence through diversity and encourage all qualified individuals to apply. If you need to request an accommodation because of a disability, you can find information about how to make a request at the following website: https://employeedisabilities.wisc.edu/disability-accommodation-information-for-applicants/ ***** APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/15CBB3751FF44A5D
