Job Information
Edmonds College Customer Service Specialist 2 - Enrollment Services in Lynnwood, Washington
Edmonds College is committed to diversity, equity and inclusion. The college values its talented, diverse workforce and seeks to attract, hire, and support employees who consistently and actively embrace diversity and equity. Edmonds College is an equal opportunity employer. Edmonds College invites all individuals to apply and as an equal opportunity employer, we also encourage individuals from diverse backgrounds and groups to apply for this position.
Customer Service Specialist 2 - Enrollment Services
SALARY:$1,295.6-$1,457.2/month for a 16 hour per week schedule
LOCATION:Lynnwood, Washington
DESCRIPTION:
The Customer Service Specialist 2 must exhibit an appreciation of, a sensitivity to, and respect for a diverse academic environment, inclusive of students, faculty, and staff of varying social, economic, cultural, ideological and ethnic backgrounds. This includes a demonstrable understanding and acceptance of the mission, values, goals and objectives of Edmonds Community College, and acceptance of the responsibility to promote the welfare and best interests of students at all times.
The position serves as customer services specialist in assisting students, faculty, staff, and community members with any and all questions and needs with respect to admissions and registration via phone, email, and face-to-face interactions. Critical to this position is the ability to provide excellent customer service, admitting and registering students, answering Enrollment Services phone lines, helping students on Zoom, corresponding via email, and providing assistance with any entry to completion processes. This position maintains and handles various confidential student records. Additionally, this position is responsible for scanning and indexing all incoming forms to Enrollment Services.
Edmonds invites all individuals to apply and as an equal opportunity employer, we also encourage individuals from diverse backgrounds and groups to apply for this position.
This is a permanent part-time classified position reporting to the Associate Dean of Recruitment, Admissions, Enrollment Services.
For information on applying, please see Application Procedures and Required Documents, below. Applications received by September 23, 2024 will receive priority consideration. This position is open until filled.
Responsibilities include, but are not limited to:
Greet, assist, provide direction and information to students and the community in processes related to admissions, enrollment, registration, and records. Includes problem resolution of complex issues related to admissions eligibility and enrollment requirements based on the interpretation of federal, state and institutional regulations and policies
Provide direct service at the Enrollment and Financial Aid Services front counter, on the phone, and on Zoom
Using excellent customer service skills, guide new students through the admission and assessment process, perform registration functions, provide information on programs and services, receive and route requests for information, and provide direction and referral.
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