Easter Seals Jobs

The DME (Durable Medical Equipment) Coordinator performs an important role in supporting LCHCs clinical teams and beneficiaries, in addressing barriers and gaps to obtaining and placing DME in the beneficiary homes. The ideal candidate will be able to problem solve independently, as well as to work well as part of the multidisciplinary team to ensure a seamless experience for all patients who need DME assistance. Qualifications/Experience \High school or equivalent required. \Associate degree or equivalent experience directly applicable in healthcare or related area is preferred. \3+ years of experience in a medical environment working with durable medical equipment fulfillment and placement preferred. Knowledge, Skills, Abilities \Research DME issues across platforms (electronic medical record and claims payer system) \Must be able to work directly with network DME vendors to resolve common DME issues \Requests for repairs. \Placement of portable oxygen concentrators. \Urgent and non-urgent travel requests for equipment (most commonly oxygen). \Urgent equipment needs due to SNF/hospital discharge. \Equipment coordination due to hospice disenrollment. \Switch outs from one network vendor to another. \Multiple beneficiary follow-ups with vendor without resolution \Proficiency in Microsoft Office and other software programs operating in a Windows environment. Excellent verbal and written communication skills essential. \Critical thinker with strong customer service skills. \Ability to independently problem solve and find solutions to complex problems or issues. \Work well independently and as part of a team environment \Knowledge of different types of durable medical equipment and supplies \General knowledge of Medicare requirements for DME \Provides DME coordination support across all teams. \Attends and participates in DME meetings and discussions as required. \Provides monthly non-clinical DME backend audit support. Proficiency in Microsoft Office and other software programs operating in a Windows environment. CORE RESPONSIBILITIES ALL STAFF: \Respect and maintain patient confidentiality in all aspects of care including use of electronic information. \Treat all patients in a welcoming and professional manner. \Demonstrate professionalism by appropriate attire, attendance, attitude, and behavior within the clinical setting. \Contribute to the team effort by supporting all team members and maintaining an open and positive attitude. \Welcome new employees and students to the team by assisting with their orientation to the team and mentoring them, as requested. \Comply with all health center policies and procedures. CUSTOMER SERVICE: \Demonstrates an understanding of customer service principles by successfully completing on- line Customer Service training. \Utilizes the principles of customer service when interacting with patients/clients, team members and staff from other departments. \Appropriately handles or?seeks?support?when?customer service breakdowns occur. ? CULTURAL COMPETENCE: \Demonstrates knowledge of?culture by successfully completing the on-line?training on?Cultural Competence. \Utilizes an appreciation of and respect for diversity when interacting with patients/clients, team members and staff from other departments. \Responds appropriately or seeks support when confronted with cultural biases or conflicts. PHYSICAL AND MENTAL REQUIREMENTS OF THE POSITION: \Work is performed in an office environment and requires the ability to move around in the office, enter and retrieve data from an electronic system, operate office equipment. \Ability to reason logically and make sound decisions, to consider alternative and diverse perspectives, to communicate effectively both orally and in writing, to remain poised under all circumstances, and to interact effectively with people in a positive manner that engenders confidence and trust.