Job Information
Horizon Behavioral Health IT Support Specialist in Lynchburg, Virginia
Position Summary
The IT Support Specialist's role is to ensure proper computer and telephony operations so that end users can accomplish organizational tasks. This includes receiving, prioritizing, documenting and actively resolving end-user help requests for both tier 1 and tier 2 technical support issues (help desk). Independently provides resolution for complex problems and resolution may involve the use of diagnostics and help request tracking tools, as well as require that the individual give hands-on help at the desktop level which may require travel to other Horizon sites in Central Virginia.
Required Education and Experience
- High School diploma or successful completion of high school equivalency program. Related Associate's Degree and/or related coursework is preferred.
- Two (2) years of business computer technical support experience is required.
Related Knowledge, Skills and Abilities
Technical level knowledge of Windows operating system including Windows 10 and 11, Windows based desktop and laptop computers, Microsoft Office applications and other relevant software applications and equipment; Knowledge of customer service principles and practices. Ability to demonstrate proper phone etiquette; Ability to speak and write clearly and accurately; Effective listening skills; Willingness to cooperate with others and work to the greater good; Demonstrates a proactive approach and a professional, enthusiastic and positive attitude; Willing and available to work modified schedules (weekends, holidays, etc.) as required; Ability to drive and must possess a valid driver's license. May be required to travel to different Horizon work sites during the day based on operational needs or provide admin support at other locations. Regular attendance at trainings and Horizon meetings may require travel to a variety of Horizon sites.
About Horizon:
Horizon Behavioral Health is located in the heart of Central Virginia surrounded by the beautiful Blue Ridge Mountains. Whether your passions be hiking on the vast Appalachian Trials, kayaking through the James River Blueways, or a Sunday drive along the world-famous Blue Ridge Parkway, Lynchburg VA offers small-town southern charm with an active culture of music festivals, outdoor activities, and performing arts that placed it at the top of the list by Reviews.org as the 2019 best place for millennials to move. Horizon is also the proud recipient of Living in Lynchburg's 2021 Giving Back Award, Best Place to Work in 2018, Best of Lynchburg for Counseling Services for multiple consecutive years, and again most recently for 2021!
Employment with a VA Community Services Board offers generous benefits that include participation in the Virginia Retirement System (VRS); life, health, dental, and vision insurance; annual leave, sick leave and paid holidays. Horizon's clinical sites are NHSC/HRSA approved and qualifies as public service loan forgiveness (PSLF) employer site. If you are interested in continuing your education, working at Horizon qualifies you to receive discounts at some local universities.
Horizon Behavioral Health is an Equal Opportunity Employer (EOE)
