Taking on disability together

Job Information

Job Family: Customer Services

Req ID: 425290

Senior Executive - Customer Services

We are Siemens. A collection of over 377,000 minds building the future, one day at a time in over 200 countries. We are

dedicated to equality, and we welcome applications that reflect the diversity of the communities we work in. All

employment decisions at Siemens are based on qualifications, merit and business need. Bring your curiosity and

creativity and help us shape tomorrow.

Siemens Digital Industries is an innovation and technology leader in industrial automation and digitalization. In close

collaboration with our partners and customers, we are the driving force for the digital transformation in the discrete and

process industries.

Job profile

For our Industry Field Customer support team, we are looking for a Technical Services Expert for CNC Systems

to be in India-North region. We are looking for individuals like you who would help us achieve service excellence and

improved NPS score for our Industry Field Services Group. This role will be responsible for performing commissioning,

fault intervention/elimination, repair and preventive maintenance for Sinumerik CNC controller & Drives.

Job responsibilities

Perform Service activities on-site & off-site, fault Diagnosis/elimination, repair, and preventive maintenance.
For Sinumerik CNC systems & Drives. Communicating with Customer with regards to day-to-day problem solving
Responsible for execution of Field Service calls, Annual Maintenance Contracts, Repairs in region, Timely closure
of Service calls, first time right, Improve customer satisfaction.
Carry out commissioning of Migration & modernization projects at OEM & end user premises.
Responsible for increasing own technical and application skills to improve service quality.
Understand the customer needs and take necessary actions to create appropriate solutions.
Create service sales opportunities & Business generation through retrofits, AMC, Spare parts, and repairs.
Coordinating & supporting team of engineers for service activities in respective region.
Observe & share creative feedback to increase the quality-of-service operations and processes.
Interactions for effective positioning of Siemens over competition.
Making succession plan and developing the team mates to take higher responsibilities.

Qualification required for Job

Bachelor’s degree in electrical / Electronic or Industrial Automation Control or Mechatronics Engineering.
Knowledge about Sinumerik Systems (808D, 828D, 840D etc.) or Simatic PLCs. (S7-1200, S7-1500), and
Sinamics servo Drives.
Minimum 7-8 years of experience in CNC control systems.
Preferably good command of English both written and spoken.
Basic understanding of Mechatronics & Commissioning experience
Building relationship through effective communication.
Learning attitude & Willingness for travelling at short notice.

“At Siemens we are always challenging ourselves to build a better future. We need the most innovative and

diverse Digital Minds to develop tomorrow ‘s reality. Find out more about the Digital world of

Siemens here: www.siemens.com/careers“

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