Job Information
Nexstar Media Group IT Administrator in Lubbock, Texas
The Information Technology (IT) Administrator is a generalist position devoted to all aspects of system set-up, computer set-up, installation, troubleshooting, service, upgrades, and maintenance. The position can also include handling how computers connect to each other or the rest of the network; printing, both locally and on the network; and auxiliary devices such as RF scanners, tablets, and smartphones.
Maintain and troubleshoot devices and systems, hardware, and software
Document system performance, bugs, debugging, and program requirements
Follow maintenance protocols to ensure systems are secure and ready for users
Field incoming help requests from end users via both telephone and work orders in a courteous manner
Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue
Build rapport and elicit problem details from end users and vendors
Prioritize and schedule problems. Escalate problems (when required) to the IT Manager and/or appropriate vendor
Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through the final resolution
Apply diagnostic utilities to aid in troubleshooting
Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution
Identify and learn appropriate software and hardware used and supported by the organization
Perform hands-on fixes at the desktop level, including installing and upgrading software, implementing file backups, and configuring systems and applications
Test fixes to ensure problem has been adequately resolved
Perform post-resolution follow-ups to help requests
Develop help sheets and knowledge base articles for end users
Perform related duties consistent with the scope and intent of the position
Requirements & Skills :
Knowledge of basic to intermediate computer hardware
Knowledge of the Open Systems Interconnection (OSI) Model
Experience with desktop operating systems including Windows 7, Ubuntu Linux, and Mac OS
Experience with database systems (SQL, SAP, Oracle)
Knowledge and experience in application support experience
Working knowledge of a range of diagnostic utilities
Exceptional written and oral communication skills
Exceptional interpersonal skills with a focus on rapport-building, listening, and questioning skills
Strong documentation skills
Solid understanding of the organization’s goals and objectives
Ability to conduct research into a wide range of computing issues as required
Ability to absorb and retain information quickly
Ability to present ideas and user-friendly language
Highly self-motivated and directed
Keen attention to detail
Proven analytical and problem-solving abilities
Ability to effectively prioritize and execute tasks in a high-pressure environment
Exceptional customer service orientation and focus
Experience working in a team-oriented, collaborative environment
Ability to utilize a telephone
Ability to reason and answer questions
Ability to operate various office machines
Nexstar Media Group, Inc. (NASDAQ: NXST) is a leading diversified media company that produces and distributes engaging local and national news, sports and entertainment content across its television and digital platforms, including more than 310,000 hours of programming produced annually by its business units. Nexstar owns America’s largest local television broadcasting group comprised of top network affiliates, with 200 owned or partner stations in 116 U.S. markets reaching 220 million people. Nexstar’s national television properties include The CW, America’s fifth major broadcast network, NewsNation, our national news network providing “News for All America,” popular entertainment multicast networks Antenna TV and Rewind TV, and a 31.3% ownership stake in TV Food Network. The Company’s portfolio of digital assets, including its local TV station websites, The Hill and NewsNationNow.com, are collectively a Top 10 U.S. digital news and information property. For more information, please visit nexstar.tv.
EEO Statement: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.