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Sudden Service, Inc. Store Manager 4443/3631/20638 in Louisville, Mississippi

This is a Store Manager position located in the Louisville, MS area. 

The Taylor Family continues their story in the same location in downtown Louisville, Mississippi, where W.A. Taylor Sr. began his dream over 95 years ago. At Taylor's Tool and Supply, you can find premium mowers, tractors, and power sports equipment. We are a one stop shop for home improvement, vehicle maintenance, and backyard entertainment and are the Napa Auto and Ace Hardware Supplier for the surrounding areas. Taylor's Tool and Supply is a subsidiary of The Taylor Group of Companies.

Job Summary: This position is responsible for the complete day-to-day operation of the store. Store Managers are responsible for maximizing store sales and profitability, along with minimizing expenses while ensuring that the store is optimally stocked and merchandised, and to Amaze Every Customer Every Time. A store manager contributes to the growth and development of store associates.

Responsibilities: Delegate daily workload among associates to meet merchandising and visual presentation standards. Train and develop retail staff with goals for growth and success in their positions, provide ongoing performance feedback and recognize accomplishments. Review all store evaluations with the staff to identify opportunity areas and correct all issues with a sense of urgency. Coordinate the overall supervision of staff to ensure sales performance goals are met and company procedures are followed accurately. Develop and implement in-store marketing including promotions, events and seasonal merchandising based on store needs. Complete merchandising updates according to Taylor's Tool & Supply. Forecast scheduling needs to meet customer demand and create work schedules. Promote Customer Service as the #1 Priority. This must be accomplished on a daily basis through observing, monitoring and coaching associate's performance and interactions on the sales floor. Regularly promote and teach "Amaze Every Customer Every Time" while leading by example and coaching. Use huddles, communication boards, and store meetings as the means to communicate the store's performance, and educate, engage and motivate the team. Drive customer satisfaction by ensuring that all customers are acknowledged, customer needs are met, and concerns are resolved quickly. Review all customer service measurement reports (e.g., Mystery Shop, Customer Engagement Survey, etc.), and work with the team to identify opportunities in an effort to sustain or improve overall service levels. Document at least one (1) Observation per associate monthly and provide coaching in order to ensure consistency of service to all customers. Maintain accurate inventory at all stages through on-hand integrity, daily receiving and transfers, store communication, product mix and flow, and adhering to Taylor's Tool & Supply best practices, metrics and deadlines. Utilize available inventory reports to reduce shrinkage, maintain appropriate stock levels and maximize inventory accuracy. Work on your professional development through leadership training opportunities (self-directed learning, local business events, Ace learning and industry events, etc.). Identify appropriate training for store associates and oversee all training requirements for all associates (e.g. New-Hire orientation, on-the-job training, vendor training, etc.). Enforce safety policies and procedures and serve as role model for safety. Enforce store environment procedures to ensure and maintain the best store appearance. Conduct preventative safety and fire inspections and take appropriate actions to correct all issues.

Required Skills/Abilities: High School Diploma or General Education Degree (GED); or an equivalent combination of education and experience. Minimum of 2 years of leadership experience in a retail setting. Must have good verbal and written communication skills. Ability to provide motivation and leadership to associates storewide in a fair and impartial manner. High degree of analytical skills, and the ability to delegate and be self-directed. Excellent written and verbal communication skills. Strong organizational, time management, and project management skills. Technically skilled in basic retail computer systems including related software. Develop and maintain client relationships and strategic partnerships. Dress according to company policy. Bilingual (Spanish) verbal and written communication skills strongly preferred. Possess a valid in-state driver's license with an acceptable driving record in accord ance with company's insurance carrier's standards. Ability to stand for an extended period of time, walk, reach, and bend to perform job duties. Move and handle heavy merchandise, and fixtures throughout the store, which entails lifting and perform all functions as set forth. Job responsibilities may change based on the needs of the business.

Benefits: Medical Benefits. Dental. Vision. Vacation. 10 Holidays. 401k.

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