Job Information
Waystar Workplace Experience Manager in Louisville, Kentucky
ABOUT THIS POSITION
Waystar is seeking a passionate and driven Workplace Experience Manager (“WXM”) to help create and deliver a one-of-a-kind onsite experience for our Louisville basecamp. The right candidate has innate intuition, is organized, diligent, and a proactive guru of workplace efficiency who thrives in a fast-paced and autonomous environment. As the face of our Louisville basecamp, you will be the first point of contact for team members, visitors, guests, and vendors and will be the advocate for all office service needs.
The Workplace Experience Manager is an ambassador for workplace excellence, a culture creator who fosters collaboration and has a white-glove approach to all office services. You possess a solutions-oriented mindset for delivering exemplary workplace experience, value the importance of workplace efficiency and understand the value of vendor partnerships. Attention to detail is your trademark, you are a black-belt multi-tasker with a strong sense of urgency, unsurpassed organizational skills, exemplary communication skills and are well versed in budget management. You are the “command center” for our Louisville basecamp; moving targets do not phase you or get in the way of meeting deadlines. If you possess all these traits (and more), we invite you to apply.
WHAT YOU'LL DO
What You’ll Do
Manage the front desk and serve as the first point of contact for all team members, visitors, guests, vendors
Own and manage mailroom operations to include coordination of all incoming/outgoing mail
Own and manage operations and budgets for breakroom services, office services, food & beverage program
Maintain inventory for all office services (supplies, snacks/beverages, print, mail, and more)
Own and manage budget for onsite weekly catering
Coordinate weekly catered lunches
Monthly reporting for Louisville office services
Partner with Facilities and manage aspects of space planning (ex: moves, additions, changes)
Draft frequent office wide communications/updates
Identify opportunities for process and workspace improvements
Establish and cultivate internal and external partnerships
Anticipate basecamp needs and prioritize tasks to achieve outstanding outcomes
Serve as the backup to the Facilities Manager
WHAT YOU'LL NEED
What You’ll Need
5+ years of experience in office management or a related role in a mid-size company
Ability to work autonomously and collaboratively in a fast-paced environment
In-office 4+ days per week and as needed for special events
Intermediate proficiency in Excel to manage monthly reports
Exceptional organization and project management skills
Intermediate to advanced proficiency in MS Suite (Word, Excel, Powerpoint, Teams)
Budget management and reporting experience
Strong communication and interpersonal skills
Flexibility and adaptability to handle changing priorities, while working effectively under pressure
Bonus Points
Bachelor’s degree in Business Administration/Management
Experience in Tech organization, midsize company
Budget Forecasting and Management
Management of courier service providers
Accepts responsibility and accountability for actions and understands the concept of ownership
Skills Overview
Spectacular communication skills (written and oral)
Project Management skills
Intermediate MS Office Suite (Excel, Word, PowerPoint, Teams)
Customer service oriented
Competencies Overview
Customer Focus
Accountability
Managing multiple priorities
Flexibility and Adaptability
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.
ABOUT WAYSTAR
Through a smart platform and better experience, Waystar helps providers simplify healthcare payments and yield powerful results throughout the complete revenue cycle.
Waystar’s healthcare payments platform combines innovative, cloud-based technology, robust data, and unparalleled client support to streamline workflows and improve financials so providers can focus on what matters most: their patients and communities. Waystar is trusted by 1M+ providers, 1K+ hospitals and health systems, and is connected to over 5K commercial and Medicaid/Medicare payers. We are deeply committed to living out our organizational values: honesty; kindness; passion; curiosity; fanatical focus; best work, always; making it happen; and joyful, optimistic & fun.
Waystar products have won multiple Best in KLAS® or Category Leader awards since 2010 and earned multiple #1 rankings from Black Book™ surveys since 2012. The Waystar platform supports more than 500,000 providers, 1,000 health systems and hospitals, and 5,000 payers and health plans. For more information, visit waystar.com or follow @Waystar (https://twitter.com/Waystar) on Twitter.
WAYSTAR PERKS
Competitive total rewards (base salary + bonus, if applicable)
Customizable benefits package (3 medical plans with Health Saving Account company match)
Generous paid time off starting at 3 weeks + 13 paid holidays including 2 personal floating holidays
Paid parental leave (including maternity + paternity leave)
Education assistance opportunities and free LinkedIn Learning access
Free mental health and family planning programs, including adoption assistance and fertility support
401(K) program with company match
Pet insurance
Employee resource groups
Waystar is proud to be an equal opportunity workplace. We celebrate, value, and support diversity and inclusion. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, marital status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Job Category: Accounting/Finance
Job Type: Full time
Req ID: R2091
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