Job Information
LHC Group Inc. Point On Call HCHB RN Coordinator in Louisville, Kentucky
Summary
The Point on Call HCHB RN Coordinator reviews and processes all approvals required of a RN. Provides support remotely to field users. Pushes workflow through after business hours. Responds to telephone, fax, email requests for specific task completion. Has good knowledge of HCHB workflow and processes. Ensures that all field users have timely resolution to requests or issues encountered. Explains to field users workflow process to assist all users in a good understanding of the HCHB process flow. Primary job functions do require problem solving skills.
Responsibilities
- Completes POC tasks timely and efficiently to include and not be limited to data entry of referrals, eligibility, scheduling, quick holds, approval of orders and referrals. All tasks should be completed within 30 minutes of request. Referrals within 1 hour of receiving all information.
- Escalates appropriate requests to manager when a resolution is not identified by user. (Escalation to help desk only to occur after discussing with manager.)
- Monitors email, fax and phone system ongoing throughout via blackberry or desktop during assigned hours
- Prioritizes incoming tasks according to patient needs
- Meets minimum productivity requirements of 100 tasks per day on weekends and holidays, 50 tasks per day on weekdays
- Participates in department staff meetings and educational sessions.
- Other duties as assigned by director.
Education and Experience
- Formal Education: Associate Degree or certification equivalent.
- Experience: 3 years.
- License, Registration, and / or Certification Requirement: Yes
- Current RN Licensure for all applicable states assigned prior to accepting call for agencies.
- Proficient in HCHB preferred.
- Excellent customer service and communication skills.
- Must have strong computer skills, excellent telephone communication skills and be able to type.
- Strong Problem solving and analytic skills.
- Internet Requirement: High Speed (not a satellite connection).
Company Overview
LHC Group is committed to a culture of diversity, equity and inclusion and is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to r ace, color, r eligion, s ex, s exual orientation, gender identity, national origin, disability, status as a protected veteran, or any legally other protected characteristic.
LHC Group Inc Home Office a part of LHC Group family of providers - the preferred post-acute care partner for hospitals, physicians, and families nationwide. We deliver high-quality, cost-effective care that supports our patients when and where they need it. From our home health, hospice, and community-based services to inpatient care at our clinics and hospitals, our mission is to reach more patients and families with effective and efficient healthcare. More hospitals, physicians, and families choose LHC Group because we are united by a single shared purpose: It's all about helping people.
Equal Opportunity Employer - vets, disability.
