Job Information
Abbott Customer Service Specialist (office based) in Loughton, United Kingdom
About Abbott
Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology.
The Opportunity
Abbott Rapid Diagnostics is part of Abbott’s Diagnostics family of businesses, bringing together exceptional teams of experts and industry leading technologies to support diagnostic testing which provides important information for treatment and management of diseases and other conditions.
We are looking for a Customer Service Specialist to join our Rapid Diagnostics-Toxicology business in our Loughton (Essex) site. As a Customer Service Specialist you will be responsible for managing and assisting customers; booking their collections, dealing with queries and representing Abbott in customer meetings or communications with the aim of maximising customer testing quota’s and ensure all customers’ requirements are met.
What You’ll Do
To build, develop and maintain solid working relationships with all ‘major’ customers
Arrange customer testing bookings and control requests which include on-site, customer fixed site and in-house collection demands
Providing regular customer and management information on customer activities with the aim of growing business revenue
Overseeing and monitoring customer invoicing.
Log, monitor and respond to customer complaints.
Manage the drug testing requests from customers by accurately recording special requirements
Assist the Sales Department with account set up for new customers and implement welcome calls
Attend customer set-up and customer review meetings
Support new projects, processes, systems and initiatives that will drive the business forward
Required Qualifications
Educated to National standards
Excellent verbal, written and communication skills
IT literate and an intermediate skill in Word, Excel & Outlook
A self-motivated, organized, positive individual with a flexible approach to work
Previous experience in a customer service office based role
Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.
Working at Abbott
At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You will have access to:
Career development with an international company where you can grow the career you dream of.
A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.
Connect with us at www.abbott.com , on Facebook at www.facebook.com/Abbott and on Twitter @AbbottNews and @AbbottGlobal.
An Equal Opportunity Employer
Abbot welcomes and encourages diversity in our workforce.
We provide reasonable accommodation to qualified individuals with disabilities.
To request accommodation, please call 224-667-4913 or email corpjat@abbott.com
Abbott
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