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ServiceNow HRSD Solutions Delivery Manager - Human Capital as a Service

Deloitte has served over 250 clients world-wide in various industries and has successfully delivered over 350 projects, a number that continues to grow! We want you to be a part of that growth and opportunity!

About Deloitte Consulting's Human Capital as a Service

Human Capital as a Service (HCAS) is focused on developing and delivering a Human Capital Platform of products and research, enabling digital organization and helping clients improve their performance and better adapt to disruption in their business. HCAS delivers insights to clients through a modern, digital destination for employees, managers, and HR Professionals. This offering helps organizations to move faster, adapt quickly, learn rapidly, and embrace a dynamic workforce.

Recruiting for this role ends on 4/9/2025.

Work you'll do:

As an ServiceNow HRSD Solutions Delivery Manager within our Human Capital as a Service (HCAS) team, you should expect to be involved in the following:

• Maintaining hands-on role to ensure deadlines are met and key deliverables are always accurate

• Perform project tasks independently and may lead workstreams, directing the efforts of others

• Leading your team to deliver superior results for your client

• Managing all aspects of the project, including monitoring and identifying any project issues early to be able to mitigate any risk for your client

• Participate in and/or lead the development of deliverable content that meets the needs of the client and contract

• Use your prior experience to anticipate client needs and formulate solutions to client issues

• Contributes to proposal development

• Building your reputation within the firm and in the market for the strong ServiceNow HRSD knowledge you possess

• Forging strong relationships with both the clients and project teams that will contribute to your growth and development

• Seek out opportunities for professional growth and expansion of your consulting skills and experiences

  Required Qualifications:

• Bachelor's Degree

• Minimum of 6 years hands on experience in consulting or industry experience with Application Management Support (AMS) for ServiceNow HRSD

• Minimum of 6 years' experience with ServiceNow HRSD system and strong functional knowledge of the system

• Minimum of 6 years' experience leading a project team, including managing workstream leads to drive their work towards project deadlines and deliverables that are on target and beyond client expectations

• Minimum of 6 years' experience managing project financials, including monitoring for project issues, and taking appropriate action to ensure an exceptional project completion for the client

• Minimum of 4 years' experience mentoring and sharing knowledge with colleagues, to grow and develop colleagues within the practice

• Ability to travel up to 25-50%, on average, based on the work you do and the clients and industries/sectors you serve

• Limited sponsorship available

  Preferred:

• Active ServiceNow Certfication(s)

• Superior communications skills, both verbal and written

• Experience with Microsoft Office Products such as PowerPoint, Visio, and Excel

  Information for applicants with a need for accommodation: (1) https://www2.deloitte.com/us/en/pages/careers/articles/join-deloitte-assistance-for-disabled-applicants.html

Possible Locations: Atlanta, Austin, Baltimore, Birmingham, Boca Raton, Boise, Boston, Charlotte, Chicago, Cincinnati, Cleveland, Columbus, Costa Mesa, Dallas, Davenport, Dayton, Denver, Des Moines, Detroit, Fort Worth, Fresno, Grand Rapids, Harrisburg, Hartford, Houston, Indianapolis, Jacksonville, Jersey City, Kansas City, Las Vegas, Los Angeles, Louisville, McLean, Memphis, Miami, Midland, Minneapolis, Morristown, Nashville, New Orleans, New York, Philadelphia, Pleasanton, Pittsburgh, Portland, Princeton, Raleigh, Richmond, Rochester, Rosslyn, Sacramento, Salt Lake City, San Diego, San Francisco, San Jose, Seattle, St. Louis, Stamford, Tampa, Tempe, Tulsa, Washington DC

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $144,600 to $241,000.

You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.

For more information about Human Capital, visit our landing page at: https://www2.deloitte.com/us/en/pages/careers/articles/join-deloitte-human-capital-consulting-jobs.html

#HC25 #HCaaS25

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.