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Risk Technology - ServiceNow IRM - Manager (Open Location)

The risk landscape is continuously changing due to market volatility, geopolitical crises, widespread economic changes, regulatory reforms, and cyber threats. Organizations are increasingly seeking to establish, mature, and optimize risk and compliance activities to manage risk more efficiently and effectively, including providing greater visibility to risks – enabling decision-making. In addition, organizations are focused on realizing greater value out of their risk and compliance functions and driving efficiencies/cost savings. However, clients continue to struggle with utilizing available technology capabilities, including risk technology, to automate and enable their programs, or to achieve integrated risk management (IRM) – connecting processes and data required to manage risk and compliance. As a member of Risk Technology, you will help our clients assess, design/architect, and implement technology solutions to optimize their risk and compliance programs across risk disciplines (e.g., integrated risk management, enterprise risk management, IT risk management, cyber risk management, third party risk management, internal controls, compliance, internal audit). You will have the opportunity to serve as a Risk Technology consultant, bringing both functional and technical knowledge well-sought after by our clients – both addressing their needs as well as bringing insights to help them achieve their business objectives.

The opportunity

The ability to grow both personally and professionally as a result of working for a global, multi-disciplinary consulting firm in which you will have the opportunity to work across sectors, competencies, and with resources of a diverse background to solve our clients’ challenges or realize their business objectives. As a Risk Technology consultant, you have the unique opportunity to bring both functional and technical knowledge, including gaining experience delivering and leading a wide array of projects.

Your key responsibilities

As our ServiceNow IRM capabilities continue to grow, we are seeking a highly motivated Manager, focused on ServiceNow IRM architecture, design, build, and deployment, including leading end-to-end projects, developing resources/team members, and supporting pursuits/business development. You will work with multi-disciplinary team members, within Risk Technology and across other competencies, to help clients automate and mature their risk and compliance programs utilizing ServiceNow Integrated Risk Management (IRM) as well as other relevant parties of the platform. You will lead and coach team members, both onshore and offshore, including developing both functional and technical skillsets required to address our client’s evolving needs. In addition, you will support business development activities ranging from responding to proposals to fostering relationships and setting the stage for the next phases of work or opportunities. You will be expected to Manage projects end-to-end working directly with our clients, including overseeing the day-to-day execution and interactions between our EY and client teams. As EY is a global leading professional services organization, you will be working with talented individuals and within a culture built on teaming, integrity, and collaboration, and for however long you stay, the exceptional EY experience lasts a lifetime.

Skills and attributes for success

• Strong project management skills to effectively lead a project from start to finish, including directly interacting with client teams and leading and motivating our EY team members.

• Proactively engages with EY team members and clients in as part of service delivery or as part of business development activities.

• Foster an innovative and inclusive team-oriented work environment. You’ll play an active role in counselling and mentoring junior consultants within the firm.

• Develop and foster relationships with client personnel at appropriate levels, including leading interactions with clients on a regular basis (e.g., workshops, meetings, interviews, status meetings, presentations).

• Consistently deliver quality client services, execute engagement quality, and risk management processes, monitor progress, manage risk, and make certain that key stakeholders are kept informed about progress and expected outcomes.

• Drive high-quality work products on your team within expected timeframes and budget.

• Advise, challenge, and bring relevant insights to clients regarding:

• ServiceNow IRM solutions, use cases, and functionality, including experience from working with other clients.

• ServiceNow IRM industry practices and roadmaps – where the technology capabilities are headed and address our clients’ evolving needs and objectives.

• How ServiceNow IRM and other risk technology capabilities fit into a client’s ecosystem (e.g., architecture, integrations).

• Enabling risk and compliance processes utilizing risk technology capabilities (e.g., GRC, analytics, emerging tech).

• Risk technology solution architecture, including how ServiceNow capabilities can support or connect with both upstream and downstream processes (as an example, procurement processes connecting to third party risk processes).

• Delivery models, including adjusting to or enabling a client’s preferred development life cycle (e.g., agile).

• Supporting risk technology capabilities post go-live, whether transitioning to the client or positioning EY to provide ongoing support as part of a co-source or managed services delivery model.

• Keep abreast of current business and industry trends related to both risk technology and our client’s business.

• Demonstrate both functional and technical capabilities, professional knowledge, and ability to assimilate new knowledge.

• Support business development activities, including responding to proposals, developing level of effort/pricing estimates, contributing to or directly writing statements of work/change orders, and building client relationships.

• Prepare and deliver client presentation regarding an array of topics ranging from recommending solutions, discussing potential approaches, or pitching new work – comfortable working with Microsoft PowerPoint.

• Leads and support client demonstrations of ServiceNow IRM and solutions – can coach the team and lead a demonstration on a solution enabled by technology (versus just demonstrating technology capabilities).

• Contributes to the development of innovative solutions and thought leadership, and support relevant internal initiatives and networking required to go-to-market and drive growth.

To qualify for the role, you must have

• A bachelor's degree in Computer Science, Information Systems, Business, Finance, Accounting, Engineering, or a related field and 5 years of experience implementing ServiceNow IRM, TPRM, or BCM solutions/use cases.

• Alternatively, must have a Master's degree in Computer Science, Information Systems, Business, Finance, Accounting, Engineering, or a related field and 4 years of work experience implementing ServiceNow IRM, TPRM, or BCM solutions/use cases.

• Certification from ServiceNow as a Certified System Administrator (CSA) and having completed the training and certification for GRC Fundamentals (or other relevant certifications such as GRC Implementation, Third Party Risk Management, Business Continuity Management, Flow Design, UI Builder, Performance Analytics).

• Experience leading a team to implement ServiceNow IRM functionality, including integrations with other systems using the Integration Hub or API functionality.

• Exposure and experience with Governance Risk and Compliance principles and processes, including foundational data models (entity structure), risk frameworks, regulatory/industry frameworks, control frameworks, controls assessments, policies and procedures, cyber security/information technology risk management processes, third party risk management processes, controls management processes, issues and exception management.

• Experience with the assessment, design, architecture, and implementation of risk and compliance programs supported by enabling risk technologies.

• Familiarity with Microsoft Office products (e.g., PowerPoint, Word, Excel, Vision), data analytics, and visualization tools.

• Awareness of recent ServiceNow releases (e.g., Utah, Vancouver, etc.) and functionality enhancements to the IRM solutions.

• Willingness to travel to meet client obligations (whether to EY or client locations).

Ideally, you’ll also have

• Prior experience as a consultant or client-serving professional

• Familiarity with Waterfall and Agile project delivery methodologies

• Familiarity with performing integrations via APIs (e.g., REST, SOAP, etc.) and Integration Tools.

• Familiarity with analytics and reporting tools (e.g., Spotfire, PowerBI, Tableau)

• An understanding of and implementation experience with a variety of GRC tools (e.g., ServiceNow IRM, Archer, OneTrust, AuditBoard)

• CISSP, CISA, CRISC or other relevant certification desired

• Big Four experience is a plus with IT risk, controls, risk management, compliance, or security experience

What we look for

We are looking for passionate, inclusive, and collaborative leaders who seek an opportunity to grow as a Risk Technology consultant working to support our clients across a range of sectors, including developing trusting relationships with our people and clients. If you have a genuine passion for working in a team to solve often complex problems leveraging technology and data as well as developing your career personally and professionally, this is the role for you.

What we offer

We offer a comprehensive compensation and benefits package where you’ll be rewarded based on your performance and recognized for the value you bring to the business. The base salary range for this job in all geographic locations in the US is $1105,00 to $202,700. The salary range for New York City Metro Area, Washington State and California (excluding Sacramento) is $132,700 to $230,400. Individual salaries within those ranges are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and geography. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options. Join us in our team-led and leader-enabled hybrid model. Our expectation is for most people in external, client serving roles to work together in person 40-60% of the time over the course of an engagement, project or year. Under our flexible vacation policy, you’ll decide how much vacation time you need based on your own personal circumstances. You’ll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.

• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.

• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.

• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

EY accepts applications for this position on an on-going basis. If you can demonstrate that you meet the criteria above, please contact us as soon as possible.

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.

Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.

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EY is an equal opportunity, affirmative action employer providing equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law. 

EY is committed to providing reasonable accommodation to qualified individuals with disabilities including veterans with disabilities. If you have a disability and either need assistance applying online or need to request an accommodation during any part of the application process, please call 1-800-EY-HELP3, select Option 2 for candidate related inquiries, then select Option 1 for candidate queries and finally select Option 2 for candidates with an inquiry which will route you to EY’s Talent Shared Services Team (TSS) or email the TSS at ssc.customersupport@ey.com