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Adecco US, Inc. National Product Support Technician - West Coast in Los Angeles, California

Adecco Permanent Recruitment has partnered with a global manufacturer to recruit and hire a Full Time National Product Support Technician (West Coast).

National Product Support Technician will travel to customer sites and provide technical support, service, and training for water heating systems across the west coast. They will ensure the systems work effectively, help train field technicians, and support product improvement efforts.

Please note this position requires 75% travel (Monday-Friday).

Responsibilities:

  • Visit customer sites to repair and service water heating systems.

  • Provide technical guidance to customers and technicians, both on-site and over the phone.

  • Write detailed reports on system performance and issues.

  • Train and mentor new technicians to develop their skills.

  • Work closely with engineering teams to test and improve products.

  • Handle customer complaints and ensure issues are resolved quickly and efficiently.

  • Perform inspections and coordinate start-up of systems for new installations.

Must have:

  • Ability to travel 75% of the time

  • 5+ years of technical experience in water heaters, plumbing, HVAC, or similar products.

  • Experience with mechanical and electrical systems (e.g., gas supply, pumps, piping).

  • Customer service and field support experience.

  • Familiarity with building integration systems, and national/state codes.

  • Technical certifications preferred (e.g., EPA608, NATE).

Our Client Offers:

  • Annual base salary in the 100k-110k range

  • Annual bonuses

  • Robust benefits package which includes health and wellness plans, 401k with match, tuition assistance and more!

Pay Details: $100,000.00 to $110,000.00 per year

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adecco.com/en-us/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

  • The California Fair Chance Act

  • Los Angeles City Fair Chance Ordinance

  • Los Angeles County Fair Chance Ordinance for Employers

  • San Francisco Fair Chance Ordinance

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