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122045BRTitle:LG Electronics Home Appliance Division / MarketSource TrainerJob Description:

LG Home Appliances Learning Network Specialist (Trainer)

LG Electronics / MarketSource is a premier provider of integrated sales & marketing solutions to Fortune 500 companies. We offer a dynamic environment, which fosters creativity and provides unlimited opportunities for personal and professional growth.

Job Summary:

The Product Trainer position is responsible for delivering high impact hands on, instructor-led training materials that “trains the trainers” on LG product benefits, knowledge, and advantages to ISM associates, retail sales associates, and internal LGEUS associates utilizing presentation skills, videos, competitive comparison, and principles of interactive instructional design to foster understanding of LGEUS products and brand advocacy.

Key Responsibilities:

• Increase product knowledge and establish consistent LG Brand messaging of the ISM group that drives more “sell through” at Retail stores.

• Develop content for assigned categories that follows Product Knowledge (PK) center training guide

o Maintains subject matter expertise for assigned business areas, including job shadowing, attending team meetings, process updates, staffing and providing production support as required.

o Includes content” created to be engaging multi-media. Short (15 – 30 seconds), impactful video clips should dominate content creation.

• Create new training techniques to add/emphasize the experiential side, not just classroom

o Anytime training, vitural, mobile, interactive, etc.

o Consults with the business to determine performance gaps and generate innovative solutions.

• Conducts frequent “trains the trainer” sessions to fully enable ISM team with LG product knowledge and develop feedback systems to insure knowledge is being retained

o Designs, develops and delivers message via media that best fits the audience needs.

• Creates monthly “Newswire” for topic defined by LG ISM/Training team

• Development of props to help bring the benefits to life is essential.

• Capable of training hands on for any LG product category relative to Kitchen, Laundry, and Rest of House

• Maintains content database that is easily assessable for associates to access, as defined in PK Center guide

o Populates system training or test regions with data for use in classes, provides client updates, analyzes data and writes training summaries.

• Provides project support for training initiatives.

o Coordinates training projects from start to finish including tasks and timelines. Serves as subject matter expert for instructional designers, eLearning developers and technical writers. Reviews instructional designs, testing procedures and technology.

• Insure training sessions are properly planned out through checklist.

o Prepares for training classes: creates and updates class rosters, sends registrations, manages hardware and software set-up, completes evaluation tracking, ensures room reservations and equipment setup and orders materials.

o Engages instructional designers when significant edits are required (course redesigns). Designs and develops course content for narrowly focused topics.

• Builds team structure and increases team efficiency by contributing to internal processes and tools.

Minimum Education and/or Experience:

• Bachelor’s Degree

• Minimum 2 years of training experience in classroom setting

• Excellent organizational, planning, presentation and communications skills

• Knowledge of MS Word, Powerpoint; Snag It, PaintShop Pro, MS Visio

• Self-starter to drive project closure and deliver on time

Auto req ID:122045BRState:California Job Category:Retail Sales Additional Information:MarketSource is an Equal Opportunity Employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. This role may be eligible for the following:

• Medical, dental & vision

• 401(k)/Roth

• Insurance (Basic/Supplemental Life & AD&D)

• Short and long-term disability

• Health & Dependent Care Spending Accounts (HSA & DCFSA)

• Transportation benefits

• Employee Assistance Program

• Time Off/Leave (PTO, Vacation or Sick Leave)

San Fran Candidates only: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Los Angeles Candidates only: We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 877-883-4575.Work Site City Selection:Los Angeles Equal Pay Disclaimer:The wage range for this position is $50,000-$80,000 annually. We reserve the right to pay above or below the posted wage based on factors unrelated to sex, race, or any other protected classification.