Job Information
Menzies Aviation Fuel Facility Manager - Aircraft Fuel Farm in Los Angeles, California
Description
Reporting directly to the General Manager, the Fuel Facility Manager will have accountability and oversight for all station-based operations. The role will have accountability for operational performance, safety, security & compliance, ensuring KPI targets are achieved in line with budget and performance specifications. Working with Business Leaders, the post holder will also define strategy and commercial activity including customer satisfaction at existing locations, new business targets and business development opportunities including organic growth and new location openings. You will have overall responsibility for the day-to-day running of the station, ensuring safe and secure operational performance, customer satisfaction and delivery of all agreed operational KPI’s. Assist contractors with required operational details to ensure the LAXFUEL Integration Project does not impair functional systems.
This job is at Los Angeles International Airport - LAX
Salary: $130,000.00 - $160,000.00 (Commensurate with experience)
Bonus: 15% annually
Key Responsibilities
Safety, Security and Operational Excellence
Revise and implement all quality assurance procedures as necessary ensuring all system test frequencies meet or exceed ATA 103 requirements.
Number one focus of delivering safe and secure operations for our customer and our people, working within our global safety, security, and compliance framework.
Lead the delivery of the best customer focused operations through engaging our teams, utilizing key performance metric data, embracing new and innovative technology.
Improve service levels to top quartile and ensure services suite is fully integrated and reliable.
Work with operational excellence team (IT) to ensure new systems and processes are successfully implemented and embedded across the region delivering forecast efficiencies and improved performance.
Leadership & Performance Monitoring
Provide clear leadership to the Operational team through direction and effective coaching to drive performance and achieve financial, operational and customer service targets and employee engagement.
Take an active role in monitoring and improving the engagement levels and culture across the region.
Provide regular updates on financial performance and overall business outlook to key stakeholders and the Americas Leadership team.
Provide clear and visible leadership to the division, building rapport and interacting effectively at all levels of the organization.
As a member of the Americas Executive team, contribute broadly to the operational and strategic development of the region.
Qualifications
College Education preferably with technical experience and background in the Petrol chemical field or related terminal operations management.
The Facility Manager must be both commercially and technically astute with a keen attention to detail and highly familiar with a large, hourly paid workforce. They will be highly numerate and have strong communication and interpersonal skills as the job involves frequent interactions with Senior Leadership and different stakeholders, both internal and external.
They need to be entrepreneurial, a self-starter, comfortable in a fast-paced environment, results-oriented, and able to get things done without over-reliance on structures and processes.
They must be resilient and ready to respond to and resolve escalated operational issues 24/7 with airline customers across the Region, utilizing the regional and global structures and operating models and ensuring compliance with them.
Demonstrable operational hands-on cargo product management and business development experience.
Demonstrable experience of the airlines industry.
Experience of working in complex organizations with a global footprint and diverse structures.
Degree-level education highly desirable.
Experience and Training
Eight (8) weeks required to learn details of job. Six (6) months required to perform the job with minimum of supervision. Experience on the job requires learning responsibilities to all phases of the LAXFUEL fuel operations system. It is extremely important to understand LAXFUEL’s established guidelines / procedures and ensure and provide strong management skills to ensure that they are adhered to.
Networking for Growth
Build strong personal relationships with the key customer account holders with a focus on proactive engagement not just engaging at contract renewal time.
Focus on building long-term key relationships with the key airport authorities.
Proactively search to identify new business opportunities across the region.
Attend key events and conferences, engaging with key persons within the airlines/airports.
Talent Development
Support, engage, develop, and motivate the operational leadership team.
Focus on leaders developing leaders to ensure succession pipeline is healthy and talent bench is fertile to match growth aspirations.
Operations Excellence
Lead the delivery of safe and disciplined operations, through the use of key performance metrics, embracing new and innovative technology
Improve service levels to top quartile and ensure services suite is fully integrated and reliable
Work with operational excellence team (IT) to ensure the new systems and processes are successfully implemented and embedded across the region delivering forecast efficiencies and improved performance.
Leadership Capabilities
Very strong operational know-how and commercial instincts - must be commercially fluent, detailed, balance exceptional customer and employee experience with challenging commercial targets.
Strong leadership ability – motivational, strong presence, with good people management and influencing skills, able to align stakeholders around common goals.
Excellent communication and influencing skills, with the gravitas to inspire confidence at all levels of the organization, from the most senior Group executives to a large operational workforce.
Professional with integrity and maturity, able to garner respect and shape a high-performance culture.
Good mentoring skills, able to work with senior leaders to develop talent bench strength.
Personally well-organized, flexible, and able to maintain focus on the most important priorities in a continuously changing environment.
Culturally engaged with the employee ‘voice’.
Working Conditions
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Exposure to outdoor environments, various inclement weather conditions, aviation related fumes and various noise levels. Acutely aware of safety related procedures. Position requires wearing safety-related equipment, i.e., goggles, gloves, boots, respirator, hearing protection, and back support as necessitated by a specific task. Position requires lifting, pulling, pushing, rotating, twisting, climbing of high tanks, squatting, kneeling, overhead arm movement. Must be able to occasionally handle weights up to and including 70 lbs. Exposure to related cleaning and chemical materials (review MSDS Reference Book) during routine and special cleaning assignments. This category, as stated, is not exclusive.
Physical Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to stand, walk, sit, use hands to finger, handle or feel objects, tools, or controls; reach with arms, climb or balance; and talk or hear.
The individual must also be able to open and close large value on 16" product delivery pipelines quickly. Opening and closing these values involves twisting and pulling motion and sometimes considerable physical exertion. Other tasks include digging and shoveling, such as snow removal around equipment and office. Employee may also engage in debris removal which involves lifting,
bending, and stooping. The employee must frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 70 pounds.
Additional Requirements and SKILLS: Must be able to meet all requirements necessary to obtain an airport ID badge. Maintain a valid California Driver’s License. Position requires occasional AOA (Airport Operations Area) driving and must complete and pass the Airport Authority Driving Permit process. Failure to maintain a valid Driver’s License, obtain an airport ID badge and pass the AOA drivers exam may subject your continual employment.
Essential Skills and Qualifications:
Must pass pre-employment medical.
Must pass Drug testing.
Must be able to speak, read and write in English proficiently.
Valid driver’s license in good standing.
Must be available and flexible to work variable shifts including weekends and holidays.
Work is done primarily outdoors, must be comfortable working in all weather conditions.
Must pass driver’s test with the Department of Airports and obtain a driver’s license to drive on Airport Operational Area (AOA).
Must pass FBI background check and obtain US Customs seal.
Qualifications
Education
Preferred
Associates or better
Technical/other training or better
High School or better
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
