Easter Seals Jobs

INTERNAL DEPARTMENT ONLY POSTING

Patient Access Scheduler

• 2 FT positions*

Taleo Requisition 7435-2553 **

Position Description:

The Central Scheduler performs a range of tasks related to scheduling and coordinating patient’s appointments to primarily ensure that the patient’s needs are met in a timely and efficient manner.

• Assigns the correct medical record and account number; therefore, providing a database which ensures accurate billing and clinical information. • Obtain and verify demographic information, insurance benefits and eligibility. • Schedule / Cancel / Re- schedule patient’s appointments, lab work or other testing. • Communicate with patients regarding their appointment details, changes, and cancellations. • Manage and prioritize appointment requests based on urgency and availability. • Notifies patients, family members, physicians and/or supervisors of insurance coverage issues, notifies patients of co-payments, deductibles or deposits needed, documenting all information in computer system. • Will actively use scheduling software and medical record software to schedule appointments and answer questions from patients. • Provide assistance and respond to patient needs, including addressing patient queries regarding appointment schedules. • Completes Medicare Compliance and obtains ABN if necessary. • Knowledge of all Federal, State and Local Laws pertaining to insurance rules and regulations • Consistently demonstrate outstanding customer service to patients, visitors, physicians, and staff. • Ability to also work well in team environment and with members of all service areas to help ensure smooth and efficient patient flow. • Maintain a high level of confidentiality regarding patient information. • Is required to fill in as Patient Access Representative as staffing needs and patient volumes require • Completes all shift duties in a timely and accurate manner. • Complies with all hospital / company safety regulations, policies and procedures.

Requirements: • Previous experience in a hospital setting, medical office, or a high-volume customer service environment; previous scheduling experience preferred. • Experience with electronic medical record systems • High school diploma or equivalent preferred

Required Skills:

Requires critical thinking skills, decisive judgment and the ability to work with minimal supervision. Must be able to work in a stressful environment and take appropriate action.

Must be self-directed / self-motivated; must have good communication and interpersonal skills; must be detailed-oriented with a high level of accuracy. Must be able to: (1) perform a variety of duties often changing from one task to another of a different nature without loss of efficiency or composure; (2) accept responsibility for the direction, control and planning of an one’s own work; (3) work independently; (4) recognize the rights and responsibilities of patient confidentiality; (5) convey empathy and compassion to those experiencing pain, physical or emotional distress and/or grief; (6) relate to others in a manner which creates a sense of teamwork and cooperation; (7) communicate effectively with people from every socioeconomic, cultural and educational background; (8) exhibit flexibility and cope effectively in an ever-changing, fast-paced healthcare environment; (9) perform effectively when confronted with emergency, critical, unusual or dangerous situations and escalate issues as needed to supervisor, manager or appropriate staff; (10) demonstrate the quality work ethic of doing the right thing the right way; (11) maintain a customer focus and strive to satisfy the customer's perceived needs.

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Job: *Please select a valid job field

Organization: *Los Alamos Medical Center

Title: Scheduler Patient Access, FT, INTERNAL ONLY

Location: New Mexico-Los Alamos

Requisition ID: 7435-2553