Easter Seals Jobs

Description

We are looking for a Help Desk Technician Level 1 in Longview, Washington to join our friendly, busy team. This role is vital in managing client needs and providing strong guidance when necessary. The ideal candidate will be eager to learn and have excellent customer service and communication skills.

• Base level user support and ticketing triage to assist with technical issues

• Troubleshooting hardware and software

• Antivirus, Backups, RMMs, remote desktop

• Basic experience with networking, firewalls, routers, and switches

• Microsoft O365 and Windows

• Multi user technology environments, VOIP phones

Opportunities to obtain IT certifications

Onsite in Longview, WA

Salary range: $45,000 - $55,000 depending on experience

Bonus: Base + Bonuses at 3-X W2 at 15%

Benefits: Health / Dental: Enroll after 90 days

6 paid holidays

Accrued paid vacation: Year 1 = 40 hours, year 2 = 80 hours, year 3 = 120 hours, year 4+ = 160 hours

Accrued sick leave: Accrue one hour of paid sick leave for every 30 hours worked

After 90 days eligible, to participate in the Company’s SIMPLE IRA plan: 3% match

Requirements

• Minimum of 1 year of experience as a Help Desk Technician or similar role

• Experience with Computer Hardware

• Proficiency in Office 365

• Knowledge of Windows

• Experience with Wireless technologies

• Ability to provide Remote Support

• Familiarity with Ticketing System

Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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